Job Description - SUPERVISOR-LIBRARY (T220070) SUPERVISOR-LIBRARY - (T220070) Description The University of Alabama at Birmingham (UAB) is seeking a SUPERVISOR-LIBRARY to manage workflow and provide overall management of assigned areas of library service. This role assists in the development and communication of library policies and procedures, and resolves general library issues and problems related to the assigned area.
Responsibilities: Desk Operations Management: Supervise the day-to-day operations of the library front desk and public spaces. Coordinate desk staff schedules, ensuring adequate coverage during library hours. Oversee circulation of library materials, including check-outs, returns, course reserves, and renewals. Maintain accurate records of library transactions and resolve related issues. Manage patron accounts and resolve issues as necessary.Staff Supervision and Training: Recruit, train, and supervise library associates and student workers. Provide ongoing training and support to User Access staff, including customer service best practices and library policies. Conduct performance evaluations and recommend staff development opportunities.Customer Service: Provide exemplary customer service to library patrons, addressing inquiries and resolving issues courteously and efficiently. Assist patrons in locating and accessing library resources, both physical and digital.Collection Maintenance/Management: Oversee the maintenance of the library's physical collection, including shelving, organization, and inventory management. Monitor and report on the condition of library materials, recommending replacements or repairs as needed.Technology and Equipment: Ensure that library equipment and technology at the desk and in public spaces are in good working order. Troubleshoot and assist patrons with basic technology-related issues. Oversee day-to-day maintenance of public printers and coordinate with library IT support for more complex technical problems.Policy Implementation: Enforce library policies and procedures, including rules for behavior, borrowing, and facility use. Assist in the development and updating of library policies as needed.Qualifications: Bachelor's degree in Business, Social Sciences, or a related field and five (5) years of related experience required. Work experience may NOT substitute for the education requirement.
Previous experience in a library or customer service role. Strong computer skills, including proficiency with Microsoft Office. Demonstrated interpersonal and communication skills. Excellent organizational and time management abilities. Commitment to providing outstanding customer service in a diverse and inclusive environment.
Preferred Qualifications: Supervisory experience, familiarity with library management systems and technology, expertise in navigating and troubleshooting digital resources and software applications.
The University of Alabama at Birmingham (UAB) is an Equal Employment/Equal Educational Opportunity Institution. UAB is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran's status.
Primary LocationUniversity
Job CategoryOther
Organization******** UAB Libraries
Employee StatusRegular
Shift: Day/1st Shift
Work Arrangement: Onsite
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