Supply Chain Management Professional (Hybrid)

Join us in pioneering breakthroughs in healthcare.  For everyone.  Everywhere.  Sustainably.

Our inspiring and caring environment forms a global community
that celebrates diversity and individuality.  We encourage you to step beyond
your comfort zone, offering resources and flexibility to foster your
professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Supply Chain
Management Professional, and you will be responsible for order processing and
contract maintenance ensuring the seamless processing and fulfillment of
diagnostic instrument orders.
This role focuses on maintaining high levels of customer
satisfaction through effective communication, problem-solving, and process
management.  The ideal candidate will have strong organizational skills,
attention to detail, and the ability to work collaboratively with various
departments.

This position can sit at our Cary, NC, Walpole, MA, or Newark, DE, site.  This is a hybrid position.  Remote Monday & Friday.  In office Tuesday, Wednesday, and Thursday.

Your role:
Order Management:
Manage all aspects of the large instrument
shipment process from order-to-cash.
Manage all aspects of the small
instrument exchange process for exchanges, new instrument orders, repairs
and loaners.
Perform all tasks associated with
the instrument returns process.
Create SAP purchase orders for
small instrument shipments.
Create SAP purchase requisitions
for third party vendors.

Contract Management/Data Integrity:
Maintain data integrity of SAP contracts,
functional locations and equipment records.
Create, update and close all associated
service notification tasks.
Understand internal processes, ISO
and other quality/compliance requirements; participate with internal
audits.

Process Improvement:
Identify problems and trends with
demonstrated success in implementing solutions, including process
improvements and system enhancements.
Collaborate and partner cross
functionally with all levels of the organization.
Implement best practices to enhance
efficiency, accuracy and customer satisfaction in the order management
process.

Additional Responsibilities:
Manage multiple priorities and
adapt to shifting business requirements.
Perform SAP testing for system
upgrades and other testing.
Mentor other team members and
assist with training as needed.
Participate as a proxy in meetings
as needed.

Your expertise:
Experience
in the healthcare or medical device industry.
Ability
to understand complex healthcare products and services and effectively
communicate their value to customers.
Experience
in identifying problems and trends, with demonstrated success in
implementing solutions, including process improvements and system
enhancements.

Requirements:
Education
and Experience:
Bachelor's degree in business administration, Supply Chain Management, or a related
field or equivalent experience.
Minimum
of 2-5 years' experience in order management, customer service or account
management.

Skills
and Competencies:
Strong
understanding of order processing and supply chain management principles.
Proven
track record of success in order/contract management.
Strong
interpersonal and communication skills, with the ability to build rapport
and trust with customers.
Proficient
in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
Detail-oriented
with strong organizational and time-management skills.
Ability
to work independently and as part of a team.
Problem-solving
skills with a proactive approach to addressing issues.

To find out more about the specific business, have a look
at Siemens
Healthineers Laboratory Diagnostics

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70
countries.As a leader in medical
technology, we constantly push the boundaries to create better outcomes and
experiences for patients, no matter where they live or what health issues they
are facing.Our portfolio is crucial for
clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of
scientists, clinicians, developers, researchers, professionals, and skilled
specialists, who believe in each individual's potential to contribute with
diverse ideas.We are from different
backgrounds, cultures, religions, political and/or sexual orientations, and
work together, to fight the world's most threatening diseases and enable access
to care, united by one purpose: to pioneer breakthroughs in healthcare.For everyone.Everywhere.Sustainably.Check our Careers Site at https://jobs.siemens-healthineers.com/careers

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