Are you ready to disrupt? Range is a cutting-edge wealth management platform designed to revolutionize the industry. With state-of-the-art technology, world-class advisors, and data-driven insights, we simplify your finances like never before.
Powered by AI and supported by a team of financial experts, Range is building proprietary tools and services to help you manage every aspect of your financial life. From investment planning and tax strategies to retirement and estate planning, everything you need is seamlessly integrated into one platform.
Join us in transforming the wealth management industry. Backed by Google's AI-focused Gradient Ventures and Cathay Innovations, we're assembling a team of top talent to make quality financial advice accessible to millions. If you're ready to create a groundbreaking platform and make a lasting impact, join Range.
About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.
This role is based in New York City. Employees hired for this position will work in office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.
What you'll do with us Assist our members with questions on how to use the Range platform
First line of defense on technical issues they are experiencing
Figure out the member's problem quickly and effectively offer the right solution
Create a knowledge library of how Range works
Maintain success metrics and data as directed
Be an active part of a collaborative team and share best practices
What will set you apart 3-5 years of experience in a support or technical role; SaaS startup experience preferred
Strong problem-solving and written communication skills
BS or BA preferred
Experience using financial services technology
An interest in the tech industry and/or consumer fintech experience
Benefits Comprehensive health coverage: Medical, dental and vision
401k plan
Technology allowance
PTO
Top of Market Pay
Paid parental leave
Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.