**Job Title: Support Assistant**
**Company: Fifth Third Bancorp**
**Location: Los Angeles, California, US**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Deadline to Apply: ******** **
---
**Job Description:**
Fifth Third Bancorp is seeking a dedicated and motivated Support Assistant to join our dynamic team in Los Angeles, California. This entry-level position is a perfect opportunity for someone who is looking to start their career in the financial services industry and is passionate about providing exceptional customer service and support. The ideal candidate will be resilient, with a strong attention to detail and the ability to lead by example in a fast-paced environment.
**Key Responsibilities:**
- **Customer Support:** Assist customers by providing information on banking services, resolving inquiries, and addressing concerns, ensuring a high level of service to exceed customer expectations.
- **Documentation Management:** Accurately prepare, maintain, and organize customer files and documentation, ensuring compliance with regulatory requirements.
- **Collaboration:** Work closely with team members and other departments to facilitate seamless service delivery and enhance customer satisfaction.
- **Data Entry:** Perform data entry tasks with a high degree of accuracy to maintain up-to-date records in our systems and databases.
- **Problem-Solving:** Identify issues customers may face and provide effective solutions or escalate concerns to appropriate team members.
- **Administrative Support:** Assist with various administrative tasks including scheduling appointments, managing correspondence, and maintaining office supplies.
- **Training Participation:** Engage actively in training programs and workshops to improve skills and knowledge in financial products and services.
- **Feedback Collection:** Gather feedback from customers and relay it to management to improve service delivery and processes.
- **Event Support:** Assist in the organization and execution of community events, workshops, and outreach programs as necessary.
**Requirements:**
- **Educational Background:** High school diploma or equivalent; pursuing or holding a degree in Business Administration, Finance, or related fields is a plus.
- **Experience:** No prior experience required; however, any customer service experience is an advantage.
- **Personality Traits:**
- **Resilience:** Ability to bounce back from setbacks and approach challenges with a positive outlook.
- **Passion:** A genuine enthusiasm for delivering exceptional customer service and supporting team initiatives.
- **Soft Skills:**
- **Attention to Detail:** Strong focus on accuracy and thoroughness in all tasks, from documentation management to data entry.
- **Leadership:** Willingness to take initiative, guide peers when needed, and contribute positively to team dynamics.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software systems.
- Basic understanding of banking operations and financial products is a plus.
**Benefits:**
- Access to company equipment to support remote work flexibility.
- Parental leave policy supporting work-life balance.
- Complimentary gym membership to promote health and wellness.
**Working Environment:**
At Fifth Third Bancorp, we focus on exceeding customer expectations and delivering delight in every interaction. Our team fosters a supportive atmosphere where employees are encouraged to grow and thrive while serving our valued clients.
**Equal Opportunity Statement:**
Fifth Third Bancorp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs. We welcome applicants from all backgrounds to apply.
---
If you meet these qualifications and are excited about the opportunity to join our team, please submit your application by the deadline date of October 13, 2024. We look forward to connecting with you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
