**Job Title:** Support Assistant - Work from Home
**Company:** PBF Energy
**Location:** New York City, New York, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
PBF Energy is seeking a dedicated and motivated Support Assistant to join our team remotely. This part-time position is ideal for an individual who thrives in a flexible work environment and is passionate about supporting operational functions within a dynamic organization. The Support Assistant will play a vital role in ensuring efficient communication and operational flows across various departments within PBF Energy.
**Key Responsibilities:**
1. **Customer Support:**
- Assist in responding to customer inquiries via email and phone, providing information accurately and promptly.
- Manage customer accounts by updating and maintaining documents, ensuring all details are current and accurate.
2. **Administrative Tasks:**
- Perform various administrative tasks such as data entry, scheduling appointments, and maintaining organizational systems.
- Prepare and distribute reports as needed, including performance metrics and operational analyses.
3. **Team Collaboration:**
- Collaborate with cross-functional teams to streamline processes and improve the quality of service delivery.
- Actively participate in virtual team meetings, contributing innovative ideas and solutions to enhance workplace efficiency.
4. **Project Support:**
- Assist with project management activities, ensuring tasks are completed on time and within scope.
- Identify opportunities for process improvements and support implementation of best practices.
5. **Research and Analysis:**
- Research relevant industry trends and competitor activities to support decision-making processes.
- Compile data and summarize findings in clear, actionable reports to share with team members and management.
6. **Continuous Learning and Development:**
- Engage in ongoing professional development and training tailored to enhance your support and operational skills.
- Stay updated on company policies, industry regulations, and tools used within the workplace.
**Requirements:**
- **Education:** Associate degree or equivalent experience required; Bachelor's degree in a relevant field is preferred.
- **Experience:** Minimum of 2 years in a support or administrative role, preferably in the energy industry or a related field.
- **Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with CRM software and project management tools is a plus.
- **Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and commitment to task completion.
- Independent: Capable of working autonomously with minimal supervision while meeting deadlines.
- **Soft Skills:**
- Persuasion: Strong ability to influence others effectively and diplomatically.
- Creativity: Innovatively approach problems and contribute new ideas for improving processes and practices.
**Benefits:**
- Visa sponsorship available for qualified candidates.
- Paid Time Off (PTO) to ensure work-life balance.
- Coverage for travel and other related spending expenses.
**Working Environment:**
Join PBF Energy in a dynamic workplace that values teamwork, innovation, and shared success. Our culture emphasizes collaboration and continuous improvement, making it an exciting place for associates looking to grow their careers.
**Application Deadline:** October 19, 2024
**Equal Opportunity Statement:**
PBF Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
