**Job Title:** Support Associate - Work from Home
**Company:** Tenneco
**Location:** Seattle, Washington, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Tenneco is seeking a dedicated and resilient Support Associate to join our dynamic team. This remote position is an exciting opportunity for an individual who thrives in a fast-paced and evolving work environment. As a Support Associate, you will play a critical role in ensuring customer satisfaction through exceptional service and technical support.
**Key Responsibilities:**
- **Customer Support**: Serve as the primary point of contact for customer inquiries, providing exceptional support via phone, email, and chat. Addressing questions, and resolving issues promptly and efficiently.
- **Troubleshooting and Problem-Solving**: Assist customers in identifying problems, offering innovative solutions and guides to troubleshoot technical issues with Tenneco products and services.
- **Research and Documentation**: Conduct thorough research to verify product information or troubleshoot customer concerns. Document all customer interactions accurately and maintain records of issues and resolutions.
- **Collaboration**: Work closely with cross-functional teams, including product development, sales, and marketing, to escalate and resolve complex issues and ensure continuous service improvement.
- **Customer Feedback**: Gather and report customer feedback and trends to help enhance products and services, providing insights to management for process improvements.
- **Product Knowledge**: Maintain a deep understanding of Tenneco's product range, new technologies, and updates, ensuring that all interactions with customers reflect the latest information.
- **Attendance and Availability**: Maintain a flexible schedule to accommodate customer needs, including evenings and weekends as required, ensuring coverage during peak support hours.
- **Training and Mentorship**: Assist in onboarding and training new Support Associates as necessary, fostering a team-oriented culture and sharing best practices.
**Qualifications:**
- **Education**: Bachelor's Degree in a related field or equivalent experience.
- **Experience**: Minimum of 4 years in a customer support or technical support role, preferably with experience in the automotive or manufacturing industry.
- **Skills**:
- **Communication**: Strong verbal and written communication skills, with the ability to convey complex information simply and effectively.
- **Research**: Proficient in researching and analyzing information to provide accurate solutions and support to customers.
- **Personality Traits**:
- **Dedicated**: A commitment to customer satisfaction and a willingness to go the extra mile to assist customers.
- **Resilient**: Able to remain positive and composed in challenging situations and bounce back from setbacks with a proactive attitude.
**Working Environment:**
The ideal candidate will thrive in an energetic and rapidly evolving work setting. You will be expected to manage multiple tasks efficiently while maintaining a strong focus on detail and quality of service.
**Benefits:**
- Complimentary food & beverages
- Paid Time Off (PTO)
- Coverage for travel & related spending expenses
**Application Deadline:**
Please submit your application by September 24, 2024.
**Equal Opportunity Statement:**
Tenneco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristics protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
