**Job Title:** Support Officer - Remote Work
**Company:** Foot Locker
**Location:** Los Angeles, California, US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description**
Foot Locker is seeking a dedicated and motivated Support Officer to join our remote team based in Los Angeles, California. The ideal candidate will be responsible for providing exceptional support to our internal teams and external customers, ensuring seamless operations and fostering a positive experience with our brand. This is an excellent opportunity for individuals looking to grow in a dynamic retail environment while working remotely.
### **Key Responsibilities**
- **Customer Support:** Serve as the first point of contact for customer inquiries, resolving issues via email, chat, and phone. Demonstrate proficiency in addressing a wide range of customer inquiries, and ensure high-quality service that aligns with Foot Locker's brand values.
- **Team Collaboration:** Work closely with various internal departments including Sales, Marketing, and Operations to facilitate smooth communication and ensure information is shared efficiently and accurately.
- **Data Analysis:** Analyze customer feedback and support trends to identify areas for improvement. Prepare reports and offer recommendations to enhance service delivery and overall customer satisfaction.
- **Problem Solving:** Utilize resourcefulness to explore various avenues and provide effective solutions to customer concerns. Exhibit resilience in handling challenging situations while maintaining a positive and proactive attitude.
- **Documentation and Reporting:** Maintain comprehensive logs of customer interactions and issues, and ensure that all records are up-to-date in the CRM system. Provide insights and suggestions based on these interactions.
- **Onboarding Support:** Assist in the training and onboarding of new team members by sharing knowledge and best practices related to customer support and Foot Locker products.
- **Continuous Improvement:** Actively participate in team meetings, providing feedback on current processes and contributing innovative ideas that support a culture of continuous improvement.
### **Qualifications**
#### **Requirements**
- **Experience:** A minimum of one year of experience in a customer support role, preferably in retail or e-commerce environments.
- **Educational Background:** High school diploma or equivalent; Associate's degree preferred.
- **Technical Skills:** Proficient in Microsoft Office Suite, G Suite, and CRM software; ability to adapt quickly to new technologies and tools.
- **Personality Traits:**
- **Resilient:** Ability to thrive in a fast-paced environment and handle pressure with composure.
- **Resourceful:** Quick thinker with the capacity to explore alternative solutions to resolve issues efficiently.
#### **Soft Skills**
- **Analytical Skills:** Strong analytical abilities to interpret customer feedback and data trends, providing actionable insights.
- **Leadership:** Natural leader who can inspire and motivate peers even in a collaborative remote environment, fostering a team spirit and supportive culture.
### **Benefits**
- **Relocation Allowance:** A financial incentive to support candidates who may need to relocate for the position.
- **Gym Membership:** Access to a fitness facility to promote well-being and health.
- **Parental Leave:** Comprehensive parental leave policy to support work-life balance for new parents.
### **Working Environment**
At Foot Locker, we believe in nurturing an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think creatively, share ideas, and take ownership of their roles. We value collaboration and support every employee's growth and development in our dynamic business.
### **Application Process**
If you are passionate about customer support and are looking to develop your skills in a supportive and innovative environment, we encourage you to apply by **October 15, 2024**. Please submit your resume and a cover letter detailing your experience and why you would be a great fit for the Support Officer role at Foot Locker.
**Equal Opportunity Statement:** Foot Locker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
