**Job Title:** Support Officer - Work from Home
**Company:** ConocoPhillips
**Location:** Denver, Colorado, US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1 year
**Application Deadline:** October 13, 2024
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### Job Description
ConocoPhillips is seeking a passionate and adaptable Support Officer for our team in Denver, Colorado. This part-time, entry-level position provides a unique opportunity to work remotely while contributing to our goal of maintaining exceptional support for our internal and external stakeholders. The ideal candidate will thrive in a dynamic environment, demonstrate creativity in problem-solving, and exhibit leadership qualities that drive team success.
### Key Responsibilities
- **Customer Support:**
Assist customers and internal teams by responding to inquiries through various channels, including emails, phone calls, and chat services. Resolve issues in a timely manner while ensuring customer satisfaction.
- **Documentation and Reporting:**
Maintain accurate and organized records of customer interactions, support requests, and resolutions. Generate reports to identify trends and provide insights for continuous improvement.
- **Team Collaboration:**
Work closely with cross-functional teams to ensure a unified approach to support. Participate in team meetings, contributing ideas and solutions to enhance overall performance.
- **Training and Development:**
Assist in the onboarding and training of new team members. Share best practices and support ongoing training initiatives to improve team effectiveness.
- **Process Improvement:**
Identify and propose enhancements to existing support processes. Utilize creativity to develop innovative solutions to common challenges faced by the team.
- **Upholding Standards:**
Ensure adherence to ConocoPhillips' ethical standards and conduct while delivering support. Maintain confidentiality and integrity in all interactions and documentation.
### Requirements
**Educational Background and Experience:**
- High school diploma or equivalent required; an associate degree or currently pursuing a degree in a relevant field is a plus.
- Minimum of one year of experience in customer service or administrative support, preferably in a corporate environment.
**Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software, such as Salesforce
- Comfort with remote communication tools (e.g., Zoom, Slack, Microsoft Teams)
**Personality Traits:**
- **Adaptable:** Ability to pivot between tasks and adjust to changing priorities with ease.
- **Passionate:** Demonstrates enthusiasm for learning and providing exceptional support.
**Soft Skills:**
- **Creativity:** Ability to think outside the box and develop unique solutions to challenges.
- **Leadership:** Willingness to lead by example, inspire team members, and contribute to a positive team environment.
### Benefits
- Company-provided equipment and tools to ensure efficient remote work.
- Employee discounts on various products and services.
- Disability insurance to support your well-being.
### Working Environment
At ConocoPhillips, we uphold the highest standards of ethical conduct and integrity. We strive to foster a work environment where each employee is valued and supported. As a remote support officer, you will play a critical role in maintaining these standards and contributing to our mission.
### Equal Opportunity Statement
ConocoPhillips is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
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**Interested candidates are encouraged to apply by the deadline. Join us in our commitment to excellence in support and service!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
