Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!
Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.
\n How you'll add value: Prompt customers for information necessary to troubleshoot problem reportsReach out to customers by phone and / or screen share as necessary to understand problem reportsIdentify solutions to problem reports and deliver them to customersHelp customers understand R365 software operations, catering, scheduling, and manager log functionsRoute non-operations customer issues to appropriate teams and team membersDiagnose and document software defects and escalate them to Operations Support, Manager or LeadParticipate in live chatsManage personal queue of customer ticketsIdentify gaps in company self-help documentationTrain and mentor new team members at the request of Support managementAdditional duties as assigned What you'll need to be successful in this role: Bachelor's degree with emphasis in business and / or finance and / or accounting preferredRestaurant industry experienceStrong understanding of general business principlesExcellent problem-solving skillsStrong customer service skillsClear and effective oral and written communicationStrong grasp of software and internet technologies R365 Team Member Benefits & CompensationThis position has a salary range of $26-$31/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. Comprehensive medical benefits, 100% paid for employee401k + matchingEquity Option GrantUnlimited PTO + Company holidaysWellness initiatives #BI-Remote
\n$26 - $31 an hour
\n#LI-LH1
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.