Provides basic support for general client infrastructures including installations, support and maintenance of front office solutions as well as assisting on projects related to systems, network and security services. Follows documented troubleshooting procedures as well as general troubleshooting and will work under indirect supervision. Oversees Monterrey and Naucalpan. Assures the continued operation of Visual Factory and Oracle for 300+userids in Monterrey plus 15+ in Naucalpan.Major Accountability'"state 3-4 core areas of job responsibilityHandle Service Desk requestsAssist on special projects as directed by their supervisorCreate, update, and improve Service DeskKey Tasks and Responsibilities% Total Job25%Install and maintain personal computers, printers and mobile devices.20%Handle Service Desk requests in a timely fashion. This includes effective escalation and triage of issues to appropriate Level 2 support personnel.20%Assist on special projects as directed by their supervisor.10%Create, update, and improve Service Desk knowledgebase articles.10%Maintain an inventory of computer hardware and software, including leasing information.10%Provide onboarding of new employees for the information technology needs.5%0%Specialized Skills, Knowledge and Abilities'" IncludeCertifications, Licensesand software and/or equipment used to perform the jobBetween 3 and 5 years of experience in manufacturing operations using Microsoft, Oracle-based software'¢ Must be able to troubleshoot problems and communicate solutions to peers and internal customers; requires direct communication with high level executivesRequires knowledge in Microsoft Office Suite.% Travel Required5%Language(s)Spanish-EnglishDescribe physical demands that must be met by the employee to successfully perform the job functionsNormal office and factory environment with extensive exposure to manufacturing facility.Level of Direct ReportsNone Employees ManagednoneKey Working RelationshipsMicrosoft Oracle Visual Factory Tress