The Supv-Clinical Research Call Center is responsible for overseeing the operations and staff of the survey interviewer call center. Supervises the assignments, performance, and productivity of the survey interviewer staff. Responsible for the operation and maintenance of the survey interviewer databases.
The Survey Research Data Center is looking for a Survey Interview Coordinator who is passionate about the mission of St. Jude and contributing to St. Jude Life Studies. In this role, you will use your previous mentor and leadership skills to oversee a team of survey interviewers. You will be responsible for developing and implementing standard operating procedures, training, onboarding, and performance management.
Job Responsibilities: Oversee weekly call assignments for all studies coordinated in the Department.Monitor call center progress and communicate regular updates to leadership teams and investigators in the form of written and oral reports.Lead development of standard operating procedures, and implementation of process improvements where feasible.Mentor and guide team members and ensure they have all the resources required to complete their assigned tasks.Engage in hiring, onboarding, training, performance management, and other people processes.Perform other duties as assigned to meet the goals and objectives of the department and institution.Maintain regular and predictable attendance.Minimum Education and/or Training: Bachelor's degree in relevant area required.Master's degree preferred.Minimum Experience: 6+ years of progressive experience in a related area.Experience managing/leading at least 1-2 people preferred.Substantial clinical, academic, behavioral, pharmaceutical, biomedical, scientific, or related experience required.Substantial experience in managing clinical trials/studies in academic center, hospital, biomedical, or pharmaceutical industry.Clinical research background strongly preferred.Experience working with systems/processes related to clinical research studies and their maintenance/implementation, as applicable to own area.Significant experience working with relevant regulations and guidelines and supporting institutional compliance.Extensive experience leading projects/processes end to end including resource planning and management, budget planning and communication and collaboration with internal (cross-functional) and external (regulatory authorities) teams preferred.Proven performance in earlier role.Special Skills, Knowledge and Abilities: Strong computer literacy skills.Strong written and verbal communication skills.Develops effective plans (including resources and assets) for large studies based on understanding of different organizational processes and cross-functional teams.Drives delivery for complex studies with clear oversight of plans, resourcing, and milestones.Communicates with critical internal/external stakeholders to drive consensus and accountability for project success.Able to deliver results through others by setting stretch goals and holding them accountable.Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns.Explores opportunities for development of direct reports that makes their work enriching, empowers them, and stretches their growth in lateral areas.Compensation: In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current salary range is $70,720 - $126,880 per year for the role of Survey Interviewer Coordinator.
Diversity, Equity and Inclusion: St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity, and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion, or a family's ability to pay. Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity, and inclusion is foundational to success.
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