At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!When you're at one of our theme parks, the fun never ends! And our IT team is a big reason why. If you're self-motivated and have the knowledge and skills to keep our parks operating in peak working order – get on board and ride the wave with SeaWorld San Antonio.What you get to do:Delivery of Information Technology services for SeaWorld San Antonio, and Aquatica San Antonio.Manage and review the asset management process for IT hardware.Management of the implementation of technology for all projects impacting the parks.Work with your Corporate IT partners to overcome local obstacles.Educate the staff to ensure ANSI/TIA-758-B standards are followed.Communicate the deployment, monitoring, maintenance, upgrade and support of all IT systems including servers, phone switches, networks, CCTV, Access Control, Digital Signage, PCs, operating systems, hardware, software and peripherals.Manage/review financial aspects of the IT Department, including purchasing, budget adherence/monthly reviews of actual financial activity for the department.Develop business case justifications and cost/benefit analyses for IT spending and initiatives.Implement and enforce all IT policies and procedures.Educate the team on ITIL best practices and implement those best practices to improve team performance.Manage IT staffing including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.Develop and test contingency plans for system outages to allow continuity of operations.Provide a business resumption plan for all areas as deemed appropriate.Perform other duties as assigned.What it takes to succeed:Bachelor's degree in Information Systems, Business, or related field. Master's Degree preferredFive years of technology related work experience supporting enterprise-wide technologyThree years of leadership experience.Experience in maintaining IT systems for human/animal health and safety and revenue generation in a fast-paced operational environmentExperience with Operational IT trends and implementing change to improve team and overall system performanceUnderstanding the complexities of a campus environment and providing direction on installing fiber/copperDeep knowledge of configuration and capacity planning for wired and wireless networks, including high density wireless and high availability/usage network designHave excellent written and oral communication skills across business partners including all levels of leadership and contractors/vendorsHave exceptional customer service orientationHave strong project management skillsAdvanced knowledge of various operating systems including MS Windows, Linux/Unix, IOS, Android, and other OS platforms as neededExperience managing outside plant (OSP) cablingHave proven analytical, evaluative, and problem-solving abilitiesAdvanced knowledge of Cisco and Avaya solutionsExperience with Motorola Radio systems and FCC requirementsWork well in a high pressure, fast paced environment which requires night and/or weekend availabilityBe safety conscious in the performance of duties and be aware of other employees' safety as wellBe comfortable working indoors/outdoors in all weather conditions and temperature extremesThe ability to push/pull 150lbs, ability to lift 25lbs, and walk > two miles per day as needed for in park activitiesThe perks of the position:Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance PlanEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.