System Services Representative, Madison, Wi

IBM seeks to hire a Systems Services Representative for theMadison, WI area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.Systems Services Representatives are:•    The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;•    Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation;•    Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;•    They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;•    Local travel in the assigned Territory throughout the week in support of Client's needs;•    Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support