Position: Systems Administrator - Senior (VTC) Location: Rock Island Arsenal, Rock Island, IL salary Range: $80,000-$90,000 Job Summary
KaiHonua, LLC is seeking a highly motivated, self-directed Senior Systems Administrator to join our growing team. The VTC team supports mission-critical media operations and communications for our government customer that is responsible for providing IT services and support across multiple US Army Commands. The UC Administrator will be responsible for supporting communication events and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations. The role of a Unified Communications Systems Administrator-III is to serve as the final escalation point for all Unified Communications issues in the customer organizations. The position requires direct management oversite of the VTC technical teams.
Responsibilities and Duties (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
Primary focal contact for all VTC team operationsSchedule and manage telephone meetings using phone conference, VTC, and UC systemsTroubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetingsSupport various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcastsPerform system integrity and connectivity tests to ensure system availabilityAssess and report on performance and usage numbersServe as an escalation point for Jr. System Engineers & System Administrators for all issues related to Unified Communications environment within the Desktop solutionInstalls, maintains, and troubleshoot complex high availability hardware and softwareWorks directly with Microsoft PFEs/Vendor, Engineering and DTF on improvements of the DTE SolutionIdentify issues and create improvement processes to help with the reduction of incident outage timesProvide Technical Leadership to the entire Tier II - III TeamsMentors Jr. System Administrators and System Engineers; including On-the-Job Training to staffEnsure compliance with policies and procedures including DoD STIG requirementsDevelop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administratorsQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's Degree in Computer Science, Information Technology, or related discipline8+ years of experience performing systems administration functions6+ years of Windows System Administration; 3+ years of SCCM experienceMust possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002Knowledge Demonstrated experience with Microsoft Server (2012 R2 preferred), Active Directory, Hyper-V SCVMM (2012), SQL Database (2014 preferred)In-depth knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS)Hands-on experience installing, troubleshooting and publishing applications using XenApp technologiesCustomer service skills, and experience fielding and troubleshooting customer questions and issuesExtensive experience supporting messaging and Unified Communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies across multiple siteExperience with Video Teleconference (VTC) and Unified Communications (UC) technologiesExperience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.Familiarity with Microsoft Active Directory/GPO integration with SCCMExperience developing custom ad hoc SQL queries for SCCM data analysisPossesses good knowledge of different software systems, client/server architectures and various compatibility requirements.Experience in troubleshooting, software development processes and ability to understand and implement client requirements.IT staffing and managementBenefits Medical, dental, vision, disability, and life insuranceFlexible Spending Accounts401(k)PTOPaid Paternal LeaveTuition reimbursementPaid federal holidaysPhysical Requirements
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.
A valid driver's license with a clean driving record may be requiredOccasional use of company vehicle while on work siteSecurity Clearance
Position requires a Secret security clearance. Must be a US citizen.
KaiHonua LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
KaiHonua LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.