At Puma, we are seeking a highly skilled and experienced Systems Engineer to join our team. As a Systems Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on. You will identify, research, respond to, and resolve complex technical problems. The candidate will also be responsible for the deployment and maintenance of remote access solutions, administration of Network File Systems, and the design and implementation of security standards to ensure best practices are followed. In addition, the candidate must exhibit expertise in networking principles including DNS, DHCP, and STP, and be proficient in managing PBX systems, including call center agent management and queue administration.
To be a problem-solver with a proactive approach to addressing network challenges and a commitment to maintaining high security and performance standards. You will lead the charge in designing and implementing robust, scalable systems that will be critical to a client's environment. This role will require strategic foresight to engineer solutions that will drive business growth, enhance operational efficiency, and adapt to dynamic healthcare market demands. This position is a full-time position that is remote, but prefer candidates to be located in Florida, Alabama, or Missouri.
Provision, deploy, configure, and optimize workstations and servers for seamless integration into operational environmentsDiagnose and resolve operating system, hardware, driver, and performance challenges across workstations and serversIdentify and resolve network challenges while demonstrating expertise in networking principles such as DNS, DHCP, and STPProficient in PBX systems, including overseeing call center agent management, queue administration, and permissions adjustmentImplement, configure, and deploy Next-Generation Antivirus (NGAV) and Endpoint Detection and Response (EDR) solutions, while also addressing endpoint threats and managing basic security alertsDeployment and maintenance of remote access solutions including VPN, terminal services, and Windows Virtual DesktopAdministration of Network File Systems including LUN expansion, usage monitoring, and proactive alert managementDesign and implementation of security standards and enforce adherence to best practicesCollaborate with the engineering team to devise, execute, and maintain network and hardware enhancementsEngage in project scope evaluations and uphold timely completion of project tasks 4+ years' experience of working in an engineer role
Prior working experience in MSP in service dept or engineering
Self-starter, goal driven, and consistent
Great communication skills, capable of attending or hosting meetings with end clients and management
Highly detailed with exceptional documentation abilities
Team player, values collaboration and feedback from engineering team
Problem solver, ability to think creatively and critically and thrive in a fast-paced, and dynamic work environments
Strong knowledge and experience in scripting languages
Ability to design, develop, and test network infrastructure
Advanced understanding of medical industry integrations (HL7, DICOM, EMR's) is a major plus
Comprehensive knowledge and experience with servers, virtual machines, and file systems
Prior Intune experience; understanding of security and conditional access policies
Skilled in anticipating future network and technology demands, projecting project scopes, and effectively allocating resources within budget constraints
Ability to travel to end client locations