Systems Programmer 1

Salary: $2,799.75 - $2,940.00 Biweekly

Location : Anchorage or Juneau, AK

Job Type: Full Time

Job Number: 46032

Department: Administration

Division: Office of Information Technology

Opening Date: 06/07/2024

Closing Date: 6/17/2024 5:00 PM Alaska

Division: Office of Information Technology

Position Open To: Alaska Residents Only

Bargaining Unit: General Government

Range: 20

Job Description

**Classification Study Notice**
This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

This position is open to Alaskan Residents only.
Please check our residency definition to determine if you qualify.

Anchorage salary: $2,799.75 biweekly

Juneau salary: $2,940.00 biweekly

What you will be doing:

Are you ready to dive into the heart of endpoint management? Buckle up, because we're about to embark on an exhilarating journey through the realms of Microsoft Endpoint Configuration Manager (MECM).

Your Role:

Standardization Apprentice: Help create consistent systems across the state. Participate with specialists in other disciplines to develop and maintain standards and conventions for system architecture, security, source code control, coding, documentation, testing and production system monitoring and operations. Manage integration of our Endpoint services with our other enterprise solutions such as O365, Directory, Enterprise Applications, Security and Governance. Think of it as organizing a digital sock drawer!

Infrastructure Support: Dive into Microsoft Configuration Manager (MECM) and Microsoft Endpoint Manager (MEM) environment where you will install, configure, deploy, maintain, secure and support enterprise infrastructure and systems both on-premise and in the cloud. This ranges all the way from physical equipment in on premise datacenters, through operating systems and server software, configuration of appliances, cloud services and SaaS solutions. Don't worry-we'll guide you through the forest of policies and settings.

Trailblazing Trainee: As our team grows, you'll help pioneer new endpoint territories. Meet with customers and governance groups to understand and meet their needs. As you become more confident in your knowledge and needs of our customers, you will help provide training to Tier 1 and Tier 2 support positions and share the responsibility of on-call technical support.

We are ready for you to jump in and be part of the team!

Our organization, mission, and culture:

The Office of Information Technology Mission: One government, empowered by innovative technical collaboration.

We meet this through our goals: Reduce Complexity, Improve Efficiency, and Encourage Creativity in order to provide better government services to all Alaskans.
The OIT/Service Management section works as a team with Network Services (NS), Platform Services, Application Services, Strategy & Agency Services, the State Security Office (SSO), and Departmental technology teams to keep departments technologically operational and secure
The benefits of joining our team:

The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training plans to help you meet your career goals, in addition to the direct training plan assocated with this position for flex-promotion opportunity.

There are a multitude of advancement opportunities in the Office of Information Technology ranging from customer support, systems administration or programming, cyber security, and even networking. In this role you will have the opportunity to demonstrate your technical expertise and serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

The working environment you can expect:

This position is being recruited as a dual-location recruitment, and can be based at either the 333 Willoughby Ave, 5th floor in Juneau, or 550 West 7th Ave, 12th Floor in Anchorage, for in-office needs.

We offer flexibility and value work/ life balance:
A telework schedule may be an option once initial training is complete.
We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
We'll work with you on schedule adjustments for special situations.
Who we are looking for:
The person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the Endpoint Engineering Team:

Configuration Management : Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.

Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.

Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

T echnical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.
Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by:

Training in computer science, information technology, or system administration - or a similar field or professional experience - that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.

Special Note:
"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
Additional Required Information

At time of interview, please provide the following:

Three (3) professional references and current contact numbers, including two (2) current or former supervisors

Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.

A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.
APSIN CLEARANCE

Due to the nature of the work of the Office of Information Technology and access to APSIN at the workplace, the individual who is selected for this position will be required to pass a background investigation and may be re-fingerprinted. Full disclosure of ALL past criminal convictions (both misdemeanor and felony including suspended impositions of sentence) at the time of application is required. Convictions may lead to disqualification due to the requirements necessary to access these systems. Fingerprinting is required.

Please read the below information carefully. This applies to your application submission.

WRITING SAMPLE A writing sample is required as part of the application process for this position. Writing samples may include documentation such as requirements specifications, manual test scripts, release notes, standard operating procedures, technical policies, FAQs, user manuals, knowledge base articles, and diagram examples you've developed. A cover letter or a resume attachment will not be considered for this writing sample requirement.

Writing samples will be evaluated on communication ability for technical and non-technical topics, does it clearly document and identify the problem and resolution, and is it detailed and well organized. Your writing sample will be reviewed and used to help determine which applicants will advance to the interview state of the recruitment and selection process.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.

WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ******** or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or ******** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK ******** . The State of Alaska is an equal opportunity employer.

NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ******** (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance, please visit:
Contact Information

For specific information in reference to the position, please contact the hiring manager:

Garrett Horton

Title Systems Programmer 3

(907) 465-5069

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)

Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC
Confidential
Correctional Officers
Marine Engineers
Mt. Edgecumbe Teachers
Supervisory
Unlicensed Vessel Personnel/Inland Boatman's Union
Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government
Labor, Trades and Crafts
Public Safety Employees Association
Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served
Eleven paid holidays a year

01

Please select all functionalities of endpoint management tools (MECM/SCCM/Ivanti, Intune etc) that you have performed (Select all that apply) Device Enrollment
Configuration Management
Software Distribution
Security Management
Inventory & Asset Management
Remote Troubleshooting
Mobile Device Management (MDM)
Policy Enforcement
Monitoring and Reporting

02

How many years of experience do have with query languages such as WQL, SQL, etc.? None - this is my first position with this requirement.
Beginner - I have limited experience, less than 1 year.
Intermediate - I have more than a year of experience.
Advanced - I have more than 3 years of experience.

03

How many years of experience do have with scripting and automation tools such as PowerShell, Bash, etc.? None - this is my first position with this requirement.
Beginner - I have limited experience, less than 1 year.
Intermediate - I have more than a year of experience.
Advanced - I have more than 3 years of experience.

04

How many years of experience do you have working in a multiple domain environment? None - this is my first position with this requirement.
Beginner - I have limited experience, less than 1 year.
Intermediate - I have more than a year of experience.
Advanced - I have more than 3 years of experience.

05

How many years of experience do you have troubleshooting peripherals, networks, and associated computers? None - this is my first position with this requirement.
Beginner - I have limited experience, less than 1 year.
Intermediate - I have more than a year of experience.
Advanced - I have more than 3 years of experience.

Required Question