Tasting Room Manager

Job Description: The Position:
King Family Vineyards seeks a motivated individual for the position of Tasting Room Manager. The ideal candidate will have 3-5 years of experience in hospitality management, a strong interest in the Virginia wine industry, the desire to work with people as well as the ability to provide excellent customer service. Position includes managing all aspects of the Tasting Room. Candidate must be a positive team player and highly dependable, have the ability to work a flexible schedule, pay acute attention to details, and have sufficient technological confidence to provide support in point of sale operations.
QUALIFICATIONS:
At least 21 years of age
Experience managing part-time staff
Strong sales skills and experience in a retail/wine setting
Strong communication skills with ability to speak comfortably to groups
Exemplary customer service skills
Advanced computer skills
Must be able to lift 40-50 lb cases of wine and stand for long periods of time
Professional attitude and strong work ethic
Ability to anticipate needs and exceed expectations of Tasting Room guests
Ability to work within a team environment
Ability to follow instructions and be a self-starter
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set and achieve wine and retail sales goals
Monitor departmental budget, controlling expenditures and maintaining an appropriate labor to sales ratio
Management of food and merchandise program, including ordering, inventory, stocking and management in point of sale
Maintain order and cleanliness of both customer areas and back of house
Make schedule for tasting room; anticipate customer level and staff appropriately for both normal hours and public events/festivals
Work closely with the Marketing Coordinator to ensure retail space has necessary signage, menu offerings, and display to create upscale environment with a focus on upselling and maximizing sales
Handle staff concerns, disciplinary issues, and periodic employee reviews
Delegate duties to staff as appropriate when staffing exceeds customer level
Ensure all equipment is maintained and working properly, reporting any maintenance issue to Facilities Team
Troubleshoot technology issues to include point of sale and wifi connectivity
Manage tasting room floor on every weekend and holidays, Wednesday-Sunday Create a Job Alert Receive an email alert when similar new jobs are posted. It's free, fast and easy.
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