JOB SUMMARY:
Oversees the daily operation and is the first point of contact for team members, guests and interdepartmental partners in partnership with a Supervisor. Responsible for revenue generation, supporting sales initiatives, executing operation plans and ensuring operational readiness for the Pass Sales, Turnstiles and/or Rentals departments. Responsible for leading the team, coaching, ensuring guest service and sales standards are met and respond to ticketing and cash handling issues. Maintains appropriate staffing levels and required inventory. Accountable for training related functions.
MAJOR RESPONSIBILITIES:
Assists management with the consistent execution of daily sales initiatives, guest service and operational standards within ticket sales, turnstiles and/or rentals. Performs all operational duties related to daily opening and closing, reacts to the business by directing guest flow, responding to escalated guest situations and technical issues. Responsibilities also include, but not limited to inventory, issuing starting banks (if applicable), performing audits and completing end of day process, reconciles discrepancies and providing supporting documentation and/or reporting of cash handling discrepancies.
Manages and maintains all facets of daily operation of the location and stays abreast of all product offerings and special events. Assigns tasks and monitors performance of team members to ensure policies and procedures of the department are followed. Ensures that all sales tools, supplies and workstations are in good working condition and properly stocked. Makes certain that team members are wardrobe compliant and that established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the Company. Orders and maintains operating supplies, reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional area. In the absence of a Supervisor will approve daily scheduling request changes.
Responsible for partnering with the OJT Instructor to oversee new hire training and is the first point of contact for new team members. Meets with team members to review their training progress, addresses concerns, documents training related issues, administers testing and signs off on the successful completion of training and testing. Trains and coaches team members, explains performance and behavioral expectations, provides feedback and recognition. Conducts shift meetings for team members each day and partners with Sales Team to provide daily sales goals in support of the revenue plan. Reports behavior requiring discipline and documentation to the management team.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:
High school degree or GED is preferred
EXPERIENCE:
1+ years of leadership, cash handling and prior sales experience; or equivalent combination of education and experience preferred.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Valid Florida Driver's License preferred.
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