JOB SUMMARY:Oversees the daily operation and is the first point of contact for team members, guests, Mears drivers, and interdepartmental partners in the absence of a Supervisor. Monitors the operation to ensure guest and team member safety, positive guest interactions, and maintains daily labor budgets. Responsible for leading and coaching Team Members, including third-party Mears drivers, and responding to any Team Member or guest concerns. Accountable for training-related functions including: scheduling new hire on-the-job training, re-certification, and compliance training.
MAJOR RESPONSIBILITIES:
Performs all operational duties related to the daily opening, operation, and closing of Resort Bus operation. This includes the Bus Loop, Resort Hotels, and Volcano Bay work areas. Completes opening and closing checklists for operational readiness, inspects the work environment including: equipment, busses, queue lines, roadways, for cleanliness and operational safety. Manages the flow of Guests throughout Resort Bus locations.
Responsible for the consistent execution of guest service, operational standards, and motivating Team Members to safely deliver an efficient Resort Bus operation. Regularly trains and coaches performance of Team Members and Mears drivers, conducts daily shift meetings, and documents performance utilizing the Lead Observation Report and other tools. Aids in the dissemination of general company and venue or area specific forms of communication.
Ensures daily staffing levels and rotations are adjusted according to line schedules. Proactively adjusts manned positions based on guest flow and business needs. Orders and maintains operating supplies. Reviews and/or edits Kronos to ensure that time is properly entered based on job code and functional area. Assist with scheduling and running/ managing labor including overtime reports. Performs additional administrative tasks as required.
Acts as relief for Parking & Transportation Operations Center Coordinator when they are absent from the office on break or for other reasons. Monitors traffic flow across UO property and proactively notifies operational partners of concerns before they escalate.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:High school degree or GED required.
CERTIFICATIONS, LICENSES, REGISTRATIONS:Valid Florida Driver's License required.
EXPERIENCE:1 to 3 years of team leadership experience required; or equivalent combination of education and experience.
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