Position Summary – A Day in the Life The Team Lead is instrumental in-store operations and plays a key role in preparing the store for day-to-day operations. The Team Lead ensures the highest standards of food preparation, cleanliness, and safety/security of the Store and its Associates. This role ensures the closing routine is properly completed and performs additional closing tasks if missed along with the opening routine duties. Once the store is open, the Team Lead will perform regular Restaurant Associate duties, anything from preparing food, taking food orders over the phone, at the window, or in the main lobby, washing dishes, or a variety of other roles. The Team Lead coaches and trains Donatos Associates according to the Standard Operating Procedures. This position does not allow for creating or adjusting schedules on paper or in person during a shift or completing weekly administrative functions. The Team Lead role cannot be in the restaurant without a Manager on Duty during operating hours unless only minimal scheduled staffing (scheduled closers only) remains.
Job duties and responsibilities · Interacts with and listens to customers attentively and enthusiastically.
· Ensures customers receive their orders accurately and within the quoted promised times.
· Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
· Displays caring and empathy for customers and follows correct steps when resolving complaints.
· Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
· Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
· Models all elements of Donatos Service Behaviors.
· Contributes to the team morale by displaying enthusiasm and commitment by word and action.
· Uses job aids including Donatos-U to properly train and reinforce Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
· Understands and coaches the principle drivers for People, Promise, and Prosperity (positive environment, scale usage, etc.).
· Models performance standards.
· Demonstrates and trains operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
· Trains Associates to understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
· Models food safety and sanitation requirements.
· Follows and trains correct cash control procedures.
· Assumes responsibility for inventory of all stocked items and invoice processing.
· Uses proper security and verification procedures when handling deposits and safe contents.
· Follows proper dough and day dots procedures to ensure the best quality.
· Creates and fills out appropriate build-to reports (Pre-Topping, Loaded Dough, and Sauce/Cheese) to ensure all menu items are executed and consistent.
Minimum requirements Physical Requirements Must be able to perform the essential functions of this position safely while meeting productivity standards Able to stand and/or walk the entire shift Able to lift to 50 pounds occasionally Occasional bending and twisting Education Basic Math and Reading Skills are necessary Ohio PIC ServSafe certification Work Experience Proficiently cross trained in all restaurant stations (make, subs, cut, window, etc)Successful completion of Donatos-U Team Lead pre-requisite e-learning. Acknowledgment Signature: Associate Name Associate Signature Date
FRANCHISE PARTNER DISCLAIMER These materials are being provided to Franchise Partners by DONATOS Pizzeria, LLC ("DONATOS®") for convenience, and for illustrative purposes only. DONATOS does not require the use of these materials, nor does DONATOS recommend or advise adopting or implementing any of the policies set forth herein. DONATOS does not provide legal advice and does not warrant that the contents of these materials comply with applicable laws. Franchise Partners should seek the professional advice of an attorney before adopting any handbook, policy or procedure relating to your associates. Franchise Partners are always free to adopt their own administrative and employment practices, provided they do not interfere with their obligations under the franchise agreement or set forth in the DONATOS Operations Manual.
Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family – and then empowering them to become leaders who bring out the full potential of everyone around them.
