Team Lead

Job summary
The Clerical Team Lead supports business/clerical work within the practice.Subject matter expert for all front-end operations.Collaborate with the Practice Manager and Assistant Practice Manager to ensure practice is run efficiently and effectively with business operations.
Job seniority: mid-to-senior level
Responsibilities
• Assume responsibility, leadership, and accountability for daily front-end clerical operations• Attend meetings and training for all front-end related work• Revise physician schedules• Prepare departmental statistics• Educate and support employees with clerical and front-end process and workflows• Act as SME for new process rollouts• Perform special work assignments as needed• Support Practice Manager, Director, and other leadership team members as needed• Collaborate with cross-departmental/divisional teams to achieve goals• Take initiative and implement new processes independently• Act as a role model for the clerical team and subject matter expert in clerical areas
Requirements
• Two years of college education or equivalent preferred• One year of Supervisory experience preferred• High School Grad or Equivalent (Required)• Customer Service• Medical Office
Key Skills Needed
• Communication• Leadership• Microsoft Excel• Microsoft Word• Service Orientation• Time Management