Provide service that invites interaction with our guests by creating orders as
requested and educating guests about our menu.
Ensures that the restaurant is clean and inviting to guests at all times; lives the brand values and makes the brand thrive.
How it's Done...
It's All About... Providing Service that Invites Interaction with our Guests Keeping it Real Acknowledges, engages and interacts with guests and being yourself other Team Members; anticipates and exceeds Having a positive attitude and a genuine desire to guests' needs make others happyEngages guests in dining room through table visits Being confident yet open to asking for supportBusses dining room area during peak volume periods Having pride in who you are and what you doRings orders accurately by using the point of sale Taking personal accountability systemReceives cash and credit card payments and issue Serving One Another receipts or change due to guest; responsible for Letting others be themselves overages and shortages, accuracy and security Treating each other with care & respectAddresses guest needs and concerns as they relate to Welcoming new members to the team cash handling and order preparation Enjoying being part of a team and helping othersBeing dependable and reliable Creating an Environment that Showcases Handcrafted Preparation Being self-motivated and action-oriented Communicating effectively and positivelyCreates guest orders as requested and ensures the accuracy of each order Holding each other accountableSuggests appropriate flavor combinations and menu Never walking past a problem complements to enhance the quality of the guest Making recommendations for improvements experience Serving the Guest Pays careful attention to presentation of food (i.e., pulls plastic wrap off items before coming to the line, having a desire to serve others etc.)
Making each guest feel welcome and appreciatedFrequently cleans the service line, restrooms, anticipating guests' needs and personalizing equipment, and dining area and assist in maintaining conversations overall restaurant cleanliness Enthusiastically conveying a passion for food and sharing flavor exploration Preparing Food that Celebrates our Passion for Ingredients Being empowered to making it right for the guest Prepares, creates, and maintains food according to Being thoughtfully generous specifications by using approved recipes, proper portioning, and food prep logs/tools Learning & GrowingReplenishes food in serving stations and holding Being curious areas appropriately Taking initiative to understand and learnApplying what you learnSharing what you learn