Company Description
Environmental Solutions is a leading provider of environmental and regulated waste management solutions. We provide a strengthened infrastructure and a broad portfolio of services for customers who generate regulated waste in virtually any industry. Customers receive innovative and sustainable solutions that safeguard the environment, protect people and keep their organizations compliant.
Job Description
Manage key accounts with respect to both customer service needs as well as technical service needs as it relates to assisting with profile creation and support.
Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
Primary Responsibilities:
Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
Providing technical service support related to creating and supporting the profile process.
Coordinate with Clean Earth plants regarding scheduling loads into the facilities.
Coordinate with CPG on the submission and subsequent approvals of profiles and recerts.
Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
Partner with Sales team to increase revenue growth of assigned accounts, including performing various sales-related activities to support account roster.
Coordinate with cross functional teams to assign tasks to the correct departments.
Maintain thorough and updated customer records.
Responsible for all case management tied to the team member's assigned accounts.
Conduct research and work cross functionally to resolve or escalate problems.
Conduct proactive calls to ensure ongoing communication with existing customers.
Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs.
Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
Perform other reasonably related tasks as assigned by management.
Qualifications
Basic Required Qualifications:
Bachelor's degree coupled with 5+ years of work experience in a technical account management or customer service role.
High level of Customer Service acumen and business acumen.
Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.
Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
Ability to manage several tasks simultaneously and meet deadlines.
Preferred Qualifications:
Bachelor's degree in chemistry, environmental studies or biology.
Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
Knowledge of Salesforce, Ariba, or Oracle systems.
Experience administering and reviewing service contracts.
Ability to lead account-specific projects.
Additional Information
All your information will be kept confidential according to EEO guidelines.
We offer competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Contact Venessa Andrews, HR Director ******** and Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.
Please call only for disability application.
