For going on three decades, our technology and advisory services firm has been at the forefront of helping our clients drive business modernization and digital transformation. We help our clients stand up AI/ML capability, engineer quality software solutions, introduce tech-powered innovation, and drive superior customer and employee experiences. And as we look ahead to our next most important chapter, we're growing our team, looking for a Technical Account Manager to help strengthen and grow our existing client relationships.
This is a hybrid role, requiring onsite client meetings within the Rhode Island area approximately 20% of the time.
What You'll Do
As a Technical Account Manager — supporting the management, client success, and growth at our top tier client accounts — at the highest level you will:
Interface across our existing client Software and Data leadership landscape to drive, organize, design and implement tech consulting services success
Directly address and prioritize support items with the client and our internal solutions teams to drive faster resolution and improve customer experience
Facilitate QBR's and manage KPIs for reporting and qualitative performance
Coordinate and attend client demand and capacity planning sessions and collaborate with our internal pre-sales and delivery teams to maintain and grow our services footprint
Interact with our clients on/off-site to troubleshoot issues and provide workarounds by leveraging your understanding of SQA Group's services and client goals and priorities
Develop and deliver regular operational updates and collaborate on strategic reviews
Conduct operational reviews to provide updates on outstanding open items, as well as strategic reviews that are focused on reviewing client's progress against their success measures and on the achievement of their business outcomes and value
Drive initiatives for productivity and service quality improvement
Contribute on knowledge base articles for both our clients and internal staff to reduce troubleshooting time and drive faster issue resolution
Provide technical expertise, guidance, and mentorship to other team members, as needed
Who You Are
10+ years of professional services or consulting services experience
Spent your career either as a Solutions Engineer who is ready to shift out of the code and into Account Management and/or you are a technology services Sales professional who wants to focus more on account expansion and management
Grasp of technical landscape that includes Software/Application development activities and disciplines
Strong relationship building and natural curiosity questioning techniques
Ability to manage competing stakeholder requests seamlessly and with strong adherence to deadlines, goals and performance metrics
Prior background managing teams and/or a desire to be able to provide oversight, direction, and support to a large group of technical professionals
About Us
At SQA Group, we're on a mission to bring together creative, passionate, spirited, kind-hearted, and purpose-driven individuals who want to have a positive impact on the communities they serve. We get to work with some of the most cutting-edge technologies — artificial intelligence, machine learning, automation frameworks, etc.— and partner with some of the most progressive organizations. Perhaps most importantly, we get to show up each day as our full selves. We get to explore new depths of our career and leadership with awesome people around us.
We are a team of entrepreneurs, left- and right-brained thinkers, builders, creatives, and futures-oriented thinkers. We believe in creating an environment that nourishes the growth mindset. And we believe you, and your inherent talents, will make us better.
SQA Group offers comprehensive healthcare benefits, unlimited PTO, work where YOU want (in office, home, hybrid), continuous learning and development opportunities, and enhanced parental leave. We can't wait to get to know you!
Thank you for your interest in pursuing a career at SQA Group! SQA Group is an equal opportunity employer and supports workforce diversity. This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities above are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
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