As a Technical Application Specialist, you will diagnose, troubleshoot, and debug technical and application-related software issues received by the support team, primarily for our ERP software, Android mobile apps, and Data Cubes.
You have prior business application experience and have worked for a few years with SQL scripting, data fixes, and stored procedures.
What you will be doing: Monitor the support queue.
Investigate support cases, fully document and understand the issues, and gather necessary information to resolve or escalate.
Manage and follow up on assigned support cases.
Clearly and professionally communicate case updates to customers by phone and email in a timely manner.
Escalate P1 and urgent issues to the Support Manager.
Provide functional application training to customers on Epicor products as required.
Troubleshoot and recreate software issues reported by customers, and log tasks for software development to address.
What you will likely bring: Post-secondary education in a related discipline or industry knowledge/experience.
Experience with software business processes (inventory management, production processing, purchasing management).
Strong analytical, troubleshooting, and presentation skills.
Excellent communication skills (English verbal and written) and customer service skills.
Proficiency with MS Office, Remote Desktop Connections, VPNs, and SQL (scripting, data fixing, stored procedures).
Ability to multi-task, manage time effectively, and work well under pressure, both independently and in a team setting.
What could set you apart: Experience in an ERP software support environment with high call volumes and large numbers of clients and users.
Data warehouse and Data Cube experience.
LI-MB1LI-HYBRID About Epicor At Epicor, we're truly a team.
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners.
Whatever your career journey, we'll help you find the right path.
Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in.
If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter: Mouy Bun