Technical Project Manager/Operations Center Manager
Project Manager
Washington, District Of Columbia
Contingent
Nov 1, 2024
Inserso is seeking a candidate to join our team to provide mission-critical support as our Technical Project Manager/Operations Center Manager. This position will be the primary point of contact for managing a support team of approximately 33 FTEs providing NOC, NOSC, Service Desk, and ServiceNow support on a 24x7 NOC and Service Desk support contract. The Technical Project Manager will manage Task Order planning, execution, and reporting to meet cost, schedule, and performance requirements.
Responsibilities:The Technical Project Manager (PM)/OPS Center Manager shall act as the single point of contact for USSS who will own all Contractor activities related to this order.Manage the cost, schedule, and performance of Government contracts of similar scope, size, and complexity.Provide management oversight of multiple concurrent project activities across multiple Information Technology disciplines.Understand and perform a variety of project/program management techniques and methods for Information Technology used throughout DHS and similar agencies.Knowledge of IT Service Management (ITSM) processes.Knowledge of IT Operations Center functions and processes.Perform in a dynamic work environment including the ability to coordinate and perform multiple assignments.Demonstrate excellent communication skills - both written and verbal.Demonstrate experience working independently to resolve complex issues.Initiate, coordinate, and assist with onboarding and offboarding contractor personnel.Adequately supervise contractor personnel.Ensure that contractor personnel perform professionally and provide deliverables in a timely comprehensible manner.Ensure that contractor employees are aware of, and understand and abide by USSS established rules, regulations, and practices.Be responsible for control, coordination, and execution of all activities to complete tasks in accordance with this order.Discuss and plan daily activities, workload, and job scheduling priorities with the USSS PM and PO.Be technically skilled in managing an IT operations center (SD, NOC, and NOSC).Coordinate with the Security Operations Center (SOC) in assessments and incident responses.Ensure corrective measures have been documented and incorporated as part of problem management to support a reduction in incidents.Ensure that the knowledge base, standard operating procedures, and technical documentation are maintained and augmented by staff.Required Skills/Experience:Must be a US citizen.Top Secret clearance required and possibly SCI requirement as needed but this is not required prior to USSS onboarding.Certification: PMP (Project Management Professional).Bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology, or 10 years of equivalent experience in verifying stability, interoperability, portability, security, and scalability of system architecture.Experience with leading IT Operation Centers (i.e., NOSC) for environments of similar size, scope, and complexity as USSS is required.The Technical PM must be equipped with proven experience and skillsets.Preferred Skills/Experience:Master's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology.ITIL 4 Foundation certification.Physical and/or Mental Qualifications:Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.
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