Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Introduction
The US IT Team provides local IT support and services for TikTok users based in our office locations and remotely throughout the region. In office support includes resolving hardware/software related issues, support for conference/meeting rooms and fulfills any other IT support related needs of TikTok users.
This role will be responsible for coordinating the adoption of technology solutions that supports TikTok's overall objectives in alignment with business requirements. The role has oversight of and direct involvement in all technology tools, infrastructure, vendors, projects, and processes, serving business operations in all forms. This role may also be asked to manage technical vendor review, selection, and management of outsourced resources. Conduct periodic reviews of operational practices, identify and recommend where technology tooling can improve efficiency, reduce risk, and clarify operational practice groups.
- Serve as lead technology PM to multi-aspect operational practice areas with a focus on identifying technology solutions that align with company strategy, drive operational efficiency and minimize risk
- Define and drive strategic and operational initiatives with on-time and on-budget results
- Report on key operational and substantive metrics that will better inform technology decision-making, including matter and work product analysis
- Provide tooling and methods of delivery for operational and compliance reporting functions including operational dashboards, key performance indicator tracking and technology spend
- Coordinate and/or manage security review of technology solutions and data handling practices with routine auditing
- Analyze, plan and develop requirements and standards in reference to scheduled projects
- Maintain best practice project management disciplines at all times
- Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
- Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
- Collaborate with cross-functional teams including security, real estate, administrative services, business development, regulatory, infrastructure, human resources, and any other business groups
Qualifications
Required skills:
- BA or BS degree or higher
- 8 plus years of technology experience
- Demonstrated understanding of Project Management processes, strategies and methods
- Certified in methodologies such as Waterfall and Agile
- Good experience with tools such as Asana, JIRA, MS Project
- Excellent risk and change management skills
- Good understanding of workplace technology such as AV, infrastructure and security
- Experience of working within a technically complex, multi-country environment
- Excellent communication skills and the ability to influence stakeholders
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
Desired Additional Skills:
- Previous Corporate Real Estate experience a bonus
- Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role leveraging matrixed teams
- Proven track record of collaborating with diverse business groups (e.g., finance, operations, security...etc) to set objectives and produce meaningful results
- Excellent analytical, problem-solving, and communication skills
- Quick learner and good at communication, patient and diligent, team player
- Adapt to the fast change of working atmosphere, able to work under pressure managing multiple deadlines
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ********
Job Information:
?For Pay Transparency?Compensation Description (annually) The base salary range for this position in the selected city is $104120 - $172266 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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