Technical Services Manager, Colors
Plainsboro, NJ (Hybrid)
As the Technical Services Manager, Colors, you will manage the technical service of a business to achieve Customer Service Level objectives as agreed in Sales and Account Plans.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Key Responsibilities
• Investigate and determine the technical needs of customers and draw up a technical service plan
• Provide service to customers in such a way that they are able to apply the Business Unit's products safely
• Prepare colors pitch for customers. Analyse customer´s brand proposal and create color concept based on customer brand aspiration
• Prepare and deploy training for colors. Prepare and customize per segment. Include the various disciplines to craft the training (regulatory, commercial, application)
• Connect the Taste and Health organization to create joint concept using colors
• Create market intelligence regarding competitors and other colors in the market
We Bring:
• A culture that prioritizes quality, safety and well-being
• A space to grow by encouraging and supporting curiosity and an open mindset
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
• A firm belief that working together with our customers is the key to achieving great things
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
You Bring
• Experience in the color houses or similar preferred
• Master's Degree or equivalent experience in science or technology for food and beverages
• Project Management experience
• Good verbal and written communication
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.