Title : Systems Support Specialist
Location : Princeton, NJ - Hybrid - Required to come to PRI office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions.
Pay :$37/hr. on W2 Only
Qualifications
JOB DESCRIPTION
Key Responsibilities:
Embrace the Core Values, Mission and Vision of the department
Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales
Install, integrate, configure, test, and deploy Identity and Access Management solutions
Provide knowledge transfer, training, and support to new hire and peers as necessary
Remain current on SAML-SSO market trends, tools, methodologies, and best practices
Report status and escalate issues and risks.
Troubleshoot and resolve routine issues and problems.
Meet customer needs within SLAs and quality commitment KPIs
Propose ideas and recommendations; assist with implementing process improvements
Author technical documentation and create documentation for new processes
Bring solutions to customers and help with the migration of customer data
Respond to and address customer issues and concerns, providing exceptional customer support and service
Work on special projects and other duties as assigned by management
QUALIFICATIONS:
Required:
3+ years experience in a customer facing technical role and should be aligned with Access Management solutions
3+ years of hands-on experience in any of Access Management products such as Okta, PingFederate and Microsoft Azure etc.
Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools
Ability to motivate and inspire the team towards achievement of service excellence
Strong knowledge of technologies which impact Company solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol, SAML and Single Sign-on solutions
Strong project management and project coordination skills
Basic understanding of LDAP and active directory
Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals
Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business
Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience.
Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.
Experience running multiple parallel efforts/projects; Strong multi-tasking skills
Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals
Ability to quickly assimilate and apply new information relating to web technologies and information services.
Excellent listening, negotiation and presentation skills. Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills.
Preferred:
Experience using Splunk, PingFederate, Microsoft Azure, Salesforce and Jira
Bachelors degree in computer science, or an equivalent combination of education and experience
Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc
