Technical Specialist I - License Center

Salary Range for this position is $17.94 - $26.92/hr.

Applicant with no relevant experience should expect to start at $19.50/hr.

Position Summary

Evaluates, prepares, and processes, Motor Vehicle Titles and Registration Applications; Minnesota Drivers' License and Identification (I.D.) Card Applications; Department of Natural Resources (DNR) Recreational (snowmobile, ATV, and boats) Vehicle Titles and Registrations; Game and Fish License, and Vital Statistics/Records.

Essential Functions/Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Position Duties

Motor Vehicle Titles and Registrations:
Examine documents for compliance with regulations governing authenticity, completeness, consistency, titling requirements and accuracy.
Determine, calculate, collect, receipt appropriate taxes and fees and calculates sales tax and fees, and determines sales tax exemptions.
Enforce data privacy with relation to Department of Public Safety records.
Issue appropriate registration stickers and vehicle plates.
Verify correct conveyance language, transaction status, and record necessary information.
Balance the cash drawer, reconcile fees, deposit money into the designated account, and submit required State reports.
Maintain accurate inventory of all plates, stickers and transfer stamps that have been assigned.

MN Drivers' Licenses, I.D. Cards and DNR Recreation Titles and Registrations:
Verify information on applications, determine sufficiency of the information; collect appropriate fees and perform all necessary tasks to complete the application.
Follow steps necessary to reconcile, deposit, and submit required State reports.
Issue I.D. Cards and Driver's Licenses and determine if documents provided are valid.
Determine authenticity of documents and identity to monitor for fraudulent activity.

DNR Recreational Vehicle Titles and Registrations:
Verify information on applications, determine sufficiency of the information, issue appropriate registration stickers, verify correct conveyance language, transaction status, and record necessary information.
Game and Fish Licenses:
Review and verify information and eligibility (e.g. residency, age and disability); handle funds according to established procedures as noted in above work functions.
Vital Records:
Issue records of birth, death and marriage.
Provide counter and telephone assistance with birth, death, marriage and genealogy records.
Determine tangible interest (access right to information), process applications for birth and death.
Process marriage applications.
Enter specific data from death worksheets, historical birth records, and marriage applications into pertinent computer systems.
Sign as certifying officer for vital records; administer oath and act as agent of the Minnesota Department of Health.
Enter information into the Minnesota Department of Health Minnesota Registration & Certification computer system.
Collect payments for records issued and reconcile security paper.

Resolve problems related to the various functions of the License Center area. Respond to public inquires and requests regarding titles, registrations, licensing, births, and deaths.
Receptionist and initial contact to answer multi-line telephone calls, screen, relay, and respond to public and staff.
Assist with all election processes (absentee ballots and election results).
Replenish supplies and required materials.
Maintain office equipment and facilities.
Copy documents or other printed material using copy machine.
Scan documents for transmission to State agencies.
Non-Essential Functions

Perform job related duties as assigned or apparent, including but not limited to: preparation of daily reports, data entry, resolution to problems or complaints, and the processing of mail.

Knowledge, Skills, Abilities Ability to maintain regular and timely work attendance.
Ability to establish and maintain good working relationships with the public and other employees, including state and federal agencies.
Ability to determine and maintain confidentiality and to work under fast paced conditions, multi-tasking.
Working knowledge of web-based applications, all service applications are web-based.
Knowledge of principles and practices of bookkeeping/accounting functions, cash handling and customer service.
Ability to enter and process information with speed and accuracy; edit and summarize reports to verify accuracy; organize, analyze, perform mathematical computations and problem solve.
Ability to read, speak and write English clearly, to effectively communicate by telephone, to understand and carry out oral and written instructions, and to proofread for spelling.
Ability to type 40-50 words per minute accurately.
Knowledge of certification of Motor Vehicle laws, Driver's License and I.D. Card laws, regulations, policies and procedures; Minnesota Department of Health laws for birth and death certificates and marriages licenses.
Knowledge of State of Minnesota motor vehicle licensing and titling laws and procedures.
Knowledge of Microsoft Office software suite.
Ability to communicate effectively and courteously with the general public and other staff in person, over the phone, and through written correspondence.
Ability to interpret Minnesota Statutes, Rules and Regulations regarding issues pertaining to motor vehicle registration, titling, licensing renewal, driver's license, I.D. card, vital statistic, and hunting/fishing license.
Ability to work calmly and effectively with challenging customers.
Ability to concentrate and perform detailed work in an environment with high involvement from customers at the counter and over the phone.
Ability to effectively handle stressful situations in a fast-paced environment with constant activity and the pressure of deadlines.
Available to work a flexible schedule.
Ability to accurately operate a cash register and balance cash drawers.
Minimum Qualifications

Education and Experience High school diploma plus two (2) years of specialized training, or
Progressive related experience of four (4) years,
Experience in customer service two (2) years
Required Certifications/Licenses Valid Minnesota Driver's License with proof of insurance.
Must become a "Certified Title and Registration Professional" by the State of Minnesota Driver and Vehicle Services Division within 12 months of starting employment. This Certification must be kept current while employed as a License Clerk.
Must obtain knowledge and certification of driver's license and I.D. card laws, regulations, policies, and procedures.
Preferred Experience Perform Deputy Registrar functions or similar responsibilities in the public/private sector.
Perform Vital Statistics functions.
General knowledge of basic accounting principles and procedures.
General knowledge of basic property interest and transaction records, including the format and content of simple property descriptions.
Relationships Regular interaction with County and State of Minnesota staff.
Interaction with the public.
Supervisory Responsibilities No direct supervision of employees.
Working Conditions Work is mainly performed in an office setting.
Occasionally requires driving to county facilities and other sites in the state.
Extensive time sitting and using computer equipment on a continuous basis.
Continuous customer contact via telephone or walk-ins while adapting to a variety of new information, procedures, and situations.
Physical Requirements Of This Position Desk work involving use of a computer, telephone, and other devices.
Communicate effectively with County staff, County Board members, and citizens.
Ability to read screens and documents.
Ability to drive in various light and weather conditions.
Ability to type and use a computer or mobile device.
Office work may include reaching for documents, grasping documents, standing, walking, kneeling, writing, repetitive motions, and sitting or standing for extended periods of time.
Lift and carry files and material weighing up to 25 pounds.
Equipment Required to Perform This Job Computers
Calculators
Copier, scanner and fax machine
Telephones
Mobile devices
Motor vehicles
Additional Notes All positions at McLeod County are subject to a background check. This may include, but is not limited to, the following checks: criminal history, credit, driver's license, pre-employment physical assessment, pre-employment drug and alcohol screening and psychological testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)