Technical Support Analyst (Chandler)

Our client, is seeking a Incident Manager to join their team.
Job Title: Incident Manager Location: Chandler, AZ - Hybrid 3 days onsite / 2 days remote Summary: The Incident Management team is responsible for handling real-time technical (application/infrastructure) triage and restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
Candidate will lead triage calls, ask probing questions, keep the necessary focus on restoration of services while delivering clear, concise and timely incident communications to our CTO/CIO groups.
Duties include ensuring all necessary teams are engaged and focused on their tasks.
Must be flexible, has foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms.
Flexible enough to work for extended hours and/or weekends as needed to handle high priority issues, production recoveries and provide support to monthly Integrated/Infrastructure releases.
Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational Readiness Minimum 3 - 5 years of experience leading incident triage in a large IT operations production support environment Prior Technical Generalist / Major Incident Management experience Excellent analytical and problem solving skills Must work well under pressure Ability to manage multiple priorities Candidate must have excellent written and verbal communications skills.
Ability to communicate effectively across all levels Able to work independently or as a part of the team