Technical Support Analyst Ii

At Weyerhaeuser, we are the world's premier timber, land, and forest products company.
Sustainability is the founding concept of our business, and our values drive every decision to ensure we continue to lead the forestry industry in sustainability practices.
And we know about sustainability - we led it in the forestry industry when we planted our first seedling by hand in 1938.
We recognize that our success is dependent on the success of our people.
For over 100 years, our Weyerhaeuser team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride.
That's the Weyerhaeuser way.


Our IT team is on a mission to transform the timber industry.
We're not just in the cloud, we're implementing technology that will keep us at the forefront of innovation in the forest products industry and transforming our various manufacturing, timberlands, and distribution centers with IT infrastructure with modern tools and practices.
We are seeking an experienced IT Technical Support Analyst II to join our team.
If you want to be part of a world-class technology team changing the world we live in - come grow with us!

Our mill in Dodson, LA is looking for a highly effective and collaborative Technical Support Analyst to provide outstanding technical support to our mill team.
This role is responsible for supporting the mill in deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems.
This role will work closely with mill staff, business users, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation.
Provides outstanding service to resolve all site technical issues involving corporate network or security teams as appropriate.
Partners effectively with mill OT staff to provide best in class service for OT support.

Typical Duties: Field and resolve incoming help requests from end users in a courteous and professional manner and log into ticketing system Record, track, and document the problem-solving process through to final resolution Identify and learn software and hardware technology used and supported by the mill and organization Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications Familiarize end users on basic software, hardware, and peripheral device operation Install, upgrade, and support desktops, laptops, printers, VMT's, network switches, cameras, wireless AP's, Internet Circuit's, VoIP, and other systems Adhere to organizational asset, change, problem, and incident management processes Track all IT/OT assets at assigned location Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment Provide regular status updates via email to site and IT/OT lead teams Actively participate in IT/OT Team meetings Qualifications Demonstrated safety focus Associate's degree in information technology or equivalent combination of education and/or experience Three plus years' experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP's, Internet Circuit's, VoIP, VPN, general infrastructure etc. Problem-solving skills and the ability to learn new technologies Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems Strong oral and written communication skills Highly Valued Skills: Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional, CCNA - Certified Cisco Network Associate or similar Experience supporting the IT infrastructure needs of a manufacturing facility Experience supporting the OT infrastructure needs of a manufacturing facility Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory Four-year degree in information technology or related field What We Offer Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $79,330 - $118,995 based on your level of skills, qualifications and experience.
You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay.
Potential plan funding may range from zero to two times that target.


Benefits: When you join our team, you and your family will be covered by our comprehensive health benefits plan, which includes medical, dental, vision, and basic life insurance.
We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.


Retirement: Employees are able to enroll in our company's 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.


Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with paid vacation for up to 3 weeks to use during your first year of employment.
In addition, after being employed for six months, eligible employees begin to accrue vacation for future use.
We also recognize eleven paid holidays per year, providing a total of 88 hours along with paid parental leave for all full time employees.

About Wood Products
We've been delivering quality building products and solutions to our customers for more than 100 years.
From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support.

For more than a century, we've been building our reputation as a leader in sustainable wood products. About Weyerhaeuser
We sustainably manage forests and manufacture products that make the world a better place.
We're serious about safety, driven to achieve excellence, and proud of what we do.
With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career.
We want you to choose us.


Weyerhaeuser is an equal opportunity employer.
Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose.
We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.


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