Technical Support Analyst

*** THIS IS 3 MONTH CONTRACT WITH EXTENSIONS. THIS POSITION IS 5 DAYS ONSITE AND THE START DATE IS A WEEK FROM OFFER *** MUST HAVES: Ability to troubleshoot desktop and laptop machines and applications Knowledgeable about network connectivity and software Strong experience with troubleshooting pc, network, and printers Previous experience with ticketing systems Excellent customer service experience Strong soft skills (communication and ability to work well with a team) Day to day: This candidate will be Providing IT support within a corporate environment in Orlando, FL -- handling IT tickets within the ticketing system's queue, software/hardware installations, and computer refreshes. This role will be working Monday-Friday from 9am-6pm, on-site in Orlando, FL. On a day to day basis you will be responsible for level 2 hands-on support, thereby troubleshooting desktop/laptop machines, printers and applications, as well as providing network connectivity support.