Software/Electrical Calibration Technical Support Engineer Job Description
Description:
As a Technical Support Engineer in our Software/Electrical Calibration Products Technical Support Team you will provide technical, and applications support and training for software and electrical calibration products.
Primary Responsibilities:
Troubleshoot, diagnose/validate and resolve or escalate MET/CAL and MET/TEAM calibration software and associated calibration hardware product issues, primarily by email and phone support. Escalation includes documenting potential issues to engineering team, collaboration with engineering team in testing, and providing regular updates to customers.
Facilitate software training courses at Fluke and occasionally at customer sites.
Update training course content based on training course survey responses, industry trends and new product releases.
Collaborate with colleagues to develop new training courses.
Working Conditions and Basic Requirements:
Hybrid Position with 3 days in office, Monday and Friday work from home...
Able to move item up to 34 pounds between surfaces (e.g., cart to bench), climb stairs, wear safety equipment when necessary (safety glasses, protective shoe covers, ear plugs/covers, face shield)
US Citizen or clearance for US military/government site access
Driver's license
Passport (or able to obtain passport)
Ability to travel up to 10%
Basic Qualifications:
B.S. in a technical field, or technical school with combination of relevant work experience. Two years previous technical training, technical support and/or field service experience with complex software and/or hardware platforms.
Strong written and verbal communication skills including customer service. Customer focused. Strong problem-solving skills. Self-directed independent work and teamwork. Able to exercise sound judgement and decision making within provided guidelines and context. Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
Preferred Qualifications:
Experience with MET/CAL and MET/TEAM calibration software, electrical calibration products, electrical metrology, procedures and quality systems. Working knowledge of Microsoft Dynamics Cases is a plus.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.