Position: Technical Support Engineer Location: Miami, FL Duration:-12 month(s) Description: The essential requirements of the job include: Bachelor's degree in engineering, science, or related healthcare industry field. Instrument experience preferably in the medical diagnostic field. Preferred 2+ years of relevant experience in the healthcare or biotechnology industry. Must be willing to travel internationally and domestically approximately 25% of the time. Must be able to support 24/7 on call, as needed. Additional Job Details: The Technical Support Engineer II, GPTS, SSA for ** is responsible for providing technical support for new product development as well as global support for the installed customer base, commercial operations, subsidiaries, and distributors
This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Brea, CA
Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote.
• Our vision is to relentlessly reimagine healthcare, one diagnosis at a time
You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation
If you thrive in fast paced supporting environment where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization—read on
In this role, you will have the opportunity to: Knowledge of Automation Systems in diagnostic, middleware field
Trend, analyze and interpret field generated data and advise a course of action for problem resolution
Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance
Provide recommendations in development projects as a customer and service advocate
Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers
It would be a plus if you also possess experience in: Medical Device Support or Development, specifically knowledge of Power Express product
Focused Urgency - Displays initiative and a willingness to 'get it done '
Focuses energy on meeting key targets to achieve quality results
Builds action plans to achieve goals
Customer Focus - Learns customer business needs and acts to meet those needs
Communicates regularly with customers to learn about their business challenges and requirements
** we believe in designing a better, more sustainable workforce
We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement
This position is eligible for a work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home
Additional information about this hybrid work arrangement will be provided by your interview team
Explore the flexibility and challenge that working for
• can provide
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