Technical Support Engineer - Mobile Ct

Technical Support Engineer - Mobile CT Must be able to be compliant with hospital credentialing requirements. WHO WE ARE: NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION: Develop a very high level of product knowledge to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software; support our service network, and help build a world class technical support center. This position requires periodic weekend and after-hours support. Experience with CT Imaging required.
\n ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assignedProvide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex softwareBe available to personally dispatch and go onsite under short notice to provide additional support to FSE's for complex situations or high profile customers as directed by leadership in support of business continuity and commercial growth.  Provide onsite troubleshooting and resolving of complex technical issues on imaging equipment in a hospital environment Report design, reliability, and maintenance problems or bugs to design engineering/software engineeringRun tests and simulations at our facility in order to assist with problem solvingEnsure escalation process is followed appropriately by clients and distributorsAssist engineers with the specification, design, and implementation of solutions to field problemsAssist with the evaluation and testing of new revisions of product software and components before they are distributed to the fieldAssist with training and development of service engineers on customer support policies and practicesDevelop, Expand, and Maintain available Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary. This includes documents & manuals for both existing & new products, the field change notice program, and the web-based information portalAct as primary FSE backup when needed in the case of work overflow/sick/vacation as determined by RSM or DirectorAttend and complete all required training and certification examsBecome and remain compliant with REPtrax and VendorMateFollow all company policies regarding travel, expenses, meetings, and mealsMaintain current, very high level of knowledge for all productsRequired to wear dosimeter when in direct contact with radiation emitting devices EDUCATION & EXPERIENCEBachelor's Degrees in Electronics, or other related discipline or equivalent experience preferred Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices.Experience with CT Imaging requiredISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health StreamExperience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networkingDemonstrates skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practicalwaysThis job is a fully qualified, career-oriented position where the individual works on problems of diverse scope where analysis of data requires evaluation of identifiable factorsDemonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnelMust be able to assemble facts from various areas, analyze data, and provide informed recommendations to managementExcellent verbal and written communication skills and work effectively in a demanding, fast paced environmentCustomer focused with exceptional problem solving skillsWilling to travel overnight occasionallyValid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required COMPUTER SKILLSYou must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google ChromeSalesforce experience a plus PHYSICAL REQUIREMENTSRegularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 poundsOften required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repairFrequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hearMust be able to sit and/or drive for long periods of time when travellingRegularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situationThe noise level in the work environment is occasionally very loudSpecific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus COMPETENCIESHigh attention to detailUnderstanding of terminology and ability to share and communicate effectively within the groupAbility to organize and prioritize tasks resulting in consistent productivityAbility to function within and support a team environment and build strong working relationshipsDependable and punctualAbility to meet accuracy and productivity goalsGood problem solving skills, ability to evaluate situation and prioritize factors in decision makingSelf-motivated, utilize available resources for self-improvement and developmentFlexible: able to follow directives and accomplish tasks outside of normal duties  
\nAbout NeuroLogica Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide.  As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers.  We welcome you to learn more at: https://www.neurologica.com .
We offer a comprehensive benefit package which includes;
- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through Delta Dental
- Vision coverage by VSP
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment."  Contact ******** for any questions or requests. 
NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company's AAP can be made available for inspections upon requests.