The RoleVerkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!ResponsibilitiesFull-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issuesProvide best practice design, installation, and configuration expertise to enterprise customersCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugsWrite technical knowledge base articles and whitepapersStaying up to date on the latest products and industry technologiesBuild tools and processes that will scaleRequirementsBachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited universityCoursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plusAbility to communicate complex technical matters both orally and in writingDemonstrated problem-solving skills and attention to detailAbility to work within a team environmentIndustry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+US Employee BenefitsVerkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to: • Healthcare programs that can be tailored to meet the personal health and financial well-being needs – Premiums are 100% covered for the employee under most plans and 80% for family premiums• Nationwide medical, vision, and dental coverage• Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options• Expanded mental health support• Paid parental leave policy & fertility benefits• Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time• Professional development stipend• Wellness/fitness benefits• Healthy lunches and dinners provided daily
