Temporary job opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. As a temporary employee, you will be employed by Magnit Global, NetApp's vendor responsible for fulfilling temporary jobs at NetApp. You will not be employed by NetApp. We are building our talent pipeline for Technical Support Engineers in various locations in the United States and invite you to join our Talent Network. Job SummaryAs a Storage Support Engineer you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a "take charge" professional, with demonstrated technical problem-solving skills, a subject matter expert and possess strong customer service orientation and experience. Job Requirements Strong written and verbal communication skills in English and German Strong interpersonal communication and customer service skills in stressful and/or ambiguous situations. Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. Ability to follow standard engineering principles and practices. Creative approach to problem solving. Solid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN , iSCSI, TCP/IP, RAID, DNS, NIS and AD Must have at least 1 or more areas of expertise such as: NetApp Cluster-Mode Storage Solutions and related technologies Data ONTAP operating system and NetApp High-Availability (HA) technology UNIX/Linux configuration, administration and technical support Microsoft Windows environment configuration, system administration and technical support NAS and/or SAN storage and surrounding infrastructure The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix) NetApp Storage Management Software Suite NetApp Data Protection Software and related backup technology Performance issues relating to NetApp storage solutions Education A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 3 – 5 years of experience in UNIX, Storage administration or technical supportThe pay range that Magnit reasonably expects to pay for these positions will vary depending on the level once released.Benefits: Medical, Dental, Vision, 401K .
