We are a rapidly growing IT services company based in North Carolina, seeking experienced and highly motivated IT consultants to join our team. As a Technical Support Specialist, you will play a crucial role in providing exceptional IT services to our clients. You will be responsible for resolving network issues, configuring operating systems, and utilizing remote desktop connections to offer immediate support. Additionally, you will communicate with clients via email, chat, and phone to address technical issues, provide instructions, and ensure timely resolution.
To qualify for this position, you should possess a degree in Computer Science, IT, or a related field, along with relevant certifications such as Microsoft, Cisco, or Linux. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are essential for success in this role. If you are passionate about helping others with technical problems and are committed to delivering top-notch solutions, we encourage you to apply.
Responsibilities:
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical problems, including network configuration and account setup
Communicate with clients through various channels to understand and resolve technical issues
Escalate unresolved problems to internal teams when necessary
Document technical knowledge and maintain accurate records of client interactions
Follow up with clients to ensure issues are fully resolved
Prepare reports and technical manuals as needed
Skills:
Proven experience in technical support or a similar role
Strong knowledge of Windows/Mac OS environments
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Bachelor's degree in Information Technology, Computer Science, or a related field
Additional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus
Qualifications:
Reliable and professional demeanor
Strong work ethic and ability to multitask effectively
Analytical and problem-solving abilities
Excellent customer service skills
Strong written and verbal communication skills
Interpersonal and relationship-building skills
Benefits:
Competitive salary
401(k) with matching contributions
Health, dental, and vision insurance
Flexible schedule
Paid time off and parental leave
Professional development opportunities
Retirement plan options
Tuition reimbursement
Experience:
Minimum 2 years of experience in technical support (required)
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