Description This role will be responsible for the execution of diagnostics and repairs in alignment and with manufacturer expectations of quality and efficiency. You will focus on obtaining certifications within two weeks of employment and meeting goals within your 90-day probationary period.
\n Essential DutiesReview and diagnose customer devices, analyzing the performance to determine details of equipment problemsEarn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures, and trainingAbility to consistently produce 80+ quality mobile repairs per work week and during periods of high volumeAbility to push, pull, and lift 50+ lbs on a consistent basis Roles & ResponsibilitiesMaintain a clean and organized workstation to manufacturer and organization standardsRepair devices across Apple iOS and Android ecosystems, according to requirements, using hand or power toolsResolve issues with the manufacturer's internal service teams, requiring verbal and written communicationKeep track of devices and parts inventory while performing repairs, maintaining an accurate inventoryUpdate and close repair tickets, using internal systems, with effective and efficient detailsLearn and use new processes and procedures as required for the repair processExecute repairs within turnaround times and quality to the client's and organization's standards as agreedEngage with vendors, customers, and team members with a positive attitude, aligning with the company's core valuesAssist in department cycle counts, escalating discrepancies to leadershipOther duties as assigned by leadership Qualifications0-1+ years experience performing iPhone, Android, or tablet repairsCertifications including ACMT, ACiT, iPhone, and Google/Android certificationsCommitted to staying current on technology, procedures, and training for manufacturers Comfortable with written and verbal communication Reliable and maintains regular and punctual attendanceKnowledge of Microsoft Excel, Word, or the Google Suite
\n$23 - $26.44 an hour
This is a full-time, onsite position. The total compensation package may include: Medical, Dental, Vision options, 401K Employer Matching, Company Paid Life Insurance, HSA, FSA , Employee Assistance Program (EAP), Adoption Assistance, Commuter Benefits, Coursera - Professional Certifications, Vacation Time & Sick Time Accrual, Time off for Community Volunteerism \nComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.