Technology Specialist - Ex

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally.
Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them.
Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light.
You wont have to look to find growth opportunitiesready or not, theyll find you.
From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business.
Join over 6,000 people across the globe who think thats work worth doing.
Technology Specialist II, EX Why We Have This Role The Implementation Team is at the heart of Qualtrics.
The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership.
We understand our clients goals and, as trusted advisors, recommend solutions to the challenges they face.
We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
How Youll Find Success You will know you are doing a great job when you: Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates Build strong, lasting relationships with clients, and are a creative and analytical problem-solver Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
Exhibit the ability to effectively juggle multiple priorities Demonstrate outstanding interpersonal, collaboration, and communication skills Most importantly, you care deeply about our clients and provide them a world-class experience How Youll Grow You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following: Hands-on experience with emerging technologies Exposure to the latest thought leadership in the XM industry Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth Things Youll Do Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions Design and document functional and technical requirements and help scope projects by understanding timelines and work Solve complex technical implementations both independently and in a team environment Clearly communicate solutions back to clients through multiple communication channels Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions Contribute to the teams body of knowledge, including lessons learned, best practices, and guidance materials.
Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
What Were Looking For On Your Resume We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.
1-2 years of experience at a SaaS/Technology/Consulting Company Bachelors degree or greater in Computer Science or Information Systems/Technology, or equivalent experience Experience in the delivery of technical solutions that drive business value Experience in project management is beneficial, but not required Basic skills in the language of technology, through coding and engineering, e.g.
HTML/CSS, Javascript (beneficial but not required) Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment Client-facing experience in a technical or project management role Fluency in English, additional languages beneficial, but not required What you Should Know About This Team Collaborative Environment: We work collaboratively and have a significant impact as a team.
Commitment to Growth: We are committed to career growth and offer opportunities for advancement.
Focus: We champion innovation and actively contribute to improving operations and products.
Our Teams Favorite Perks and Benefits In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices) Relocation bonus for out of state applicants 30 paid days off: 15 PTO days 5 Wellness Days 10 Holiday Closures (additional PTO with tenure) Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year) Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities To learn more about what we value read about it directly from our employees' Qualtrics Life stories (https://www.qualtrics.com/blog/qualtrics-life/) .
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.
For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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?Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act) Qualtrics is committed to the inclusion of all qualified individuals.
As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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