In addition to performing a technical specialist role in their team, these full-time employees provide an important relationship management role among ITS and departments (both academic and administrative) across campus. In that role, they advocate for those they represent in ITS decision-making and assist with ticket resolution as well as disseminate important technology service and change information to constituents. As technical triage specialists, these employees ensure that support tickets are routed to the appropriate colleague(s) on their technical team and help keep ticket submitters informed of progress.
These positions report to the Directors of their respective technology teams and share a programmatic home within the ITS Service Management Team. From here, mentoring (receiving and, later, providing) opportunities as well as professional development and other cohort-based components of the Springboard Program are led. About the Springboard Program: The Springboard Program is a professional employment opportunity within the Grinnell College ITS department that is specifically for recent graduates. A competitive program, it provides up to three years employment in a cohort-based environment; up to four positions are available most years. In addition to a competitive salary that may increase up to 20% annually, Springboard Program employees will gain professional experience in three different technology fields as well as have the opportunity to attain professional certifications related to each. Employees who progress satisfactorily through three full years will also gain the Grinnell College IT Springboard Certificate. While the program is open to eligible graduates in any discipline and no prior technology experience is required for those with Bachelor's (or higher) degrees, a demonstrated interest in information technology and professional development is embraced. Applicants with Associate's Degrees must have had information technology as a component of their course work. This program provides a fantastic way to gain practical technology experience, professional certification, and experience different professional information technology career paths. Options typically include: Network Services, Information Security, Project Management, Helpdesk and Technical Support, AV, Enterprise Services, and Business Intelligence. For full consideration application materials must be submitted by 4/22/24. The start date for this role is 7/1/2024. Education requirements are one of the following:
1. Bachelor's degree from four-year college or university 2. Associate's Degree that included information technology course work. Eligibility for this position is limited to recent graduates of institutions of higher education. (Graduation must be in the same calendar year as the start date of the position.)
No prior technology experience is required unless candidates do not possess a Bachelor's degree. A demonstrated interest in information technology and professional development is embraced.
About Grinnell College
Since its founding in 1846, Grinnell has become one of the nation's premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell's rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and social studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at
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