Technology Support Consultant II Job Opening ID #: 212947 Location: Topeka / Shawnee County Job Posting Closes: Open Until Filled Kansas Highway Patrol About the Position: Who can apply: Anyone (External) Classified/Unclassified Service: Unclassified Full/Part-time: Full-Time Work Schedule: 8:00am – 5:00pm Eligible to Receive Benefits: YES Veteran's Preference Eligible: No Compensation: Hourly Pay: $27.60 Position Summary & Responsibilities: Position Summary: This is a technical position advising and assisting computers users in a distributed computing environment. Involves computer hardware and software support on Microsoft Windows and other operating systems with commercial and custom software packages. This includes planning, deploying, and maintaining the agencies PC's and other related peripherals. This position works with the Help Desk support team to resolve help desk phone calls or request and tracks the resolution to these requests with accuracy and documentation in a help desk ticket database. Requires daily interaction with users experiencing problems and difficulties with Microsoft Windows desktops and laptops and those system's various applications in an effort to provide resolution to issues and or provide training. Provides feedback on improving the processes and ways IT can be leveraged to improve overall efficiency. This position will be required to participate in after hours support, based on a rotating schedule between other members of the Help Desk team.
Job Responsibilities may include but are not limited to the following: Essential Tasks – User Platform (single user) - hardware; system, utility and office automation software.
1. Help Desk Phone Support.
2. Laptop Mobile Support.
3. Desktop Application Support.
4. Federal Motor Carrier Support.
5. User Training.
6. Anti-Virus, Anti-Spam - Adware support and user authorization application access.
7. Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism. Assists other employees in the work unit in accomplishing assignments as necessary.
For a full position description email request to , please include the Job ID #.
Qualifications: Education: High School Diploma or GED equivalent.
Licensing & Certification: Valid Driver's License.
Necessary Special Requirements: Six (6) months advising and assisting computer users in a distributed computing environment.
Ability to speak clearly and concisely in person and on the telephone. Ability to establish and maintain effective working relationships with KHP and other state employees. Ability to communicate effectively, verbally and in writing. Ability to work with people of all skill sets and work in a team environment.
Preferred Qualifications: Prefer 1 to 2 years working with PC's operating systems of Windows based products. Two years I.T. training resulting in degree, diploma or certification.
Post-Offer, Pre-employment Requirements: Must submit to and pass a thorough background investigation and security clearance(s), including fingerprints.
Ability to listen, comprehend, respond, speak clearly and concisely verbally and in writing; drive a vehicle, lift computer equipment and other objects up to 30 lbs, bend, kneel, stoop, reach with your body, arms and/or legs, perform repetitive motions with one or more extremity, move in confined areas and sit for long periods of time.
Persons applying for positions with KHP will be subject to background investigation, fingerprints, and/or drug screening .
Recruiter Contact Information: Name : Paul Williams Email: Phone Number: Required documents for this application to be complete: On the Careers - My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed:
State of Kansas Online Application Transcripts DD214 (if you are claiming Veteran's Preference) Inside this job's Job Application , upload these documents : Resume Cover Letter (optional) Job Application Process Sign into your existing account or Register for a new one to apply. Complete or review your contact information on the My Contact Information page. Upload documents listed in the Required Documents section of the job posting to the appropriate location. How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
To assist in completing your application, please see helpful links below: Instructions: Job Search Registration & User Account Application Frequently Asked Questions Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the recruiter.
Employment Benefits: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Kansas Highway Patrol has both KPERS and KP&F eligible positions. If you have retired, you will have a waiting period before you can go back to work for a KPERS/ KP&F employer. Visit the Employee Benefits page for more information…
