Telecommunications Consultant - Wilmington

Salary:

$30,179.00 - $52,813.00 Annually

Location :

New Hanover County, NC

Job Type:

Permanent Full-Time

Job Number:

24-04994 DHH ********

Department:

Dept of Health and Human Services

Division:

Deaf and Hard of Hearing

Opening Date:

09/12/2024

Closing Date:

9/26/2024 5:00 PM Eastern

Job Class Title:

Casework Associate I

Position Number:

********

Salary Grade:

NC04

Recruitment Range:

$31,200-$48,995

Description of Work

This position is being reposted. Previous candidates need to reapply in order to be considered.

Public Outreach

Provide EDS information to community, businesses, agencies, and professionals relating to communication needs of deaf, hard of hearing, and deaf-blind individuals
Coordinate presentations upon requests to agencies/organizations/schools/civic groups
Network (attend/participate) with professionals at organizations/civic group meetings, workshops/conferences and at other functions deemed appropriate by the TRP/RC manager
Identify certain groups for presentations and services
Monitor and evaluate outreach activities
Assist the with booths at conventions and workshops in this position's catchments areas
Technical Assistance

Provide EDS assistance with completion of applications and gathering of required information for EDS forms
Assess hearing loss and/or other additional disabilities for appropriate equipment selection, and the ability for consumer to utilize technology available appropriately
Provide training for consumers
Provide troubleshooting for equipment problems
Provide loaner equipment for consumers that aren't eligible to apply or their equipment is being repaired
Training

Coordinate presentations to agencies and service providers who work with deaf, hard of hearing, and deaf-blind individuals
Market presentations that will benefit the community in accessing and understanding the telecommunications needs of deaf, hard of hearing, and deaf-blind individuals
Provide customized training to consumers who may benefit from access to the telecommunications world

Program Development and Maintenance

Develop TRP/EDS presentations
Identify target groups that may need information about EDS.
Maintain monthly activity reports
Promote research on new outreach activities
Meet with EDS staff on regular basis to review outreach activities and plan new activities
Maintain demonstration equipment and VRS

The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.
To see the impact of DSDHH's involvement in the community, please click on the link below

About NC Department of Health and Human Services: The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for
Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Please refer to the link below for additional information

Basic knowledge of Microsoft products: Excel, Outlook, Powerpoint
Experiences working with elderly population.
Excellent organizational skills.
Management prefererences

Basic knowledge/skills in American Sign Language.
Knowledge of telecommunications equipment for individuals who are Deaf, Deaf-Blind, or Hard Of Hearing (HOH)
Networking with local and state organizations
Experience with outreach work
Ability to train individuals on the use of telecommunications equipment
Excellent public speaking skills as well as verbal and written skills.
Basic knowledge of state and federal laws related to telecommunications access and technology
Physical Requirements

Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution;

OR

Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling;

OR

An equivalent combination of education and experience.
Supplemental and Contact Information

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Consideration for this vacancy, all applicants must complete an on-line application using this link,

If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at
******** . Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at ******** .

NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

To be considered for this position, you must clearly show within the body of the application how you meet the state mandated minimum education and experience requirements for this vacancy. In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application to support your answer. Have you provided the necessary information for our screening process?

Yes
No

02

How many years of experience do you have working specifically with people who are Hard of Hearing?

None
Less than 1 year
1-3 years
3-5 years
5+ years

03

How many years of experience do you have assessing the equipment needs of consumers?

None
Less than 1 year
1-3 years
3-5 years
5+ years

04

Which of the below best describes your experience in public speaking?

None
Basic
Intermediate
Advanced

05

In the area of technology, which of the following best describes your experience in installing and troubleshooting equipment?

None
Basic
Intermediate
Advanced

06

Please rate your sign language skills?

None (no knowledge of sign language)
Beginning (fingerspell, some limited knowledge of sign language, very basic communication)
Intermediate (can converse in sign language, can comprehend when someone signs to you)
Advanced (fluid signers, can have in-depth conversation, easily understood by both parties)

07

Which of the following best describes your total years' experience working with consumers who are Deaf?

None
Less than 1 year
1-3 years
3-5 years
5+ years

08

Which of the following best describes your total years' experience working with consumers who are Deaf-Blind?

None
Less than 1 year
1-3 years
3-5 years
5+ years

09

Which of the following best describes your level of proficiency with Microsoft Word?

No skill level
Basic (create document, copy, paste, labels and envelopes)
Intermediate (utilize styles, format sections)
Advanced (create organization chart, insert chart, perform mail merge)

10

Which of the following best describes your level of proficiency with Microsoft Excel?

No skill level
Basic (create document, enter and edit text, SUM, format)
Intermediate (utilize functions, sort and filter lists, modify tables)
Advanced (pivot charts, queries)

11

Which of the following best describes your level of proficiency with Microsoft PowerPoint?

No skill level
Beginner
Intermediate
Advanced

12

Where did you learn about DHHS or this opportunity?

NC Jobs
Employee Referral
Conference / Career Fair
Email campaign
Professional Association or Industry-specific job board
Indeed
LinkedIn
NC Nursing Board email
Google
Other General Job Boards
Other Search Engines
Other Social Media
Internet Advertisement
TV / Radio

13

I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

Yes, I understand and have fully completed all requirements.

14

I understand that the budgeted salary for this position is limited to $48,995. If offered this position, the salary offered will be within the posted recruitment range of $31,200-$48,995

Yes
No

Required Question