Telecommunications Financial Services Manager - Onsite In Cary, Nc

Job Description

Job Description

Interviewing Now - Telecommunications Financial Services Manager (PMP)
Onsite in Cary, NC
Purpose, and Scope
The Telecommunication Financial Service Manager (FSM) is the expert for the Billing Operations and provides the financial. Candidates with PMP experience within a technical and/or financial environment are encouraged to apply
consulting and financial services liaison between the Customer and other client organizations to govern the
overall financial relationship related communications for their customers for all non-technical enquiries raised
with Client. The FSM is responsible for the day-to-day management of billing related activities and may perform as a Primary or Secondary contact for assigned Customers.
The FSM is Responsible for

monitoring/supporting

the resolution of all non-technical Service Requests and own the communication with the Customer on progress and conclusion. Monitor and progress debt related issues, providing credit notes where required.
Main departmental relationships: Service Manager
Client/vendor relationships: Internal and External Stakeholders
Major Responsibilities
Functional Performance:
Be aware of account activities. Demonstrate good understanding of Customer's business and their
service expectations and billing strategy.
Support enrollment of Customer-on-customer portal and care.
Ensure relevant Customer files and database records are regularly validated and maintained with correct information by the appropriate teams.
Provide input to quick reference cards and Global Service Plans with regards to any billing related
information and processes.
Critical member of the Account team – led by the Service Manager (SM), the FSMI will be expected to support the activities of the SM with respect of the billing activities of their accounts.
Be involved in the development, implementation and maintenance of billing flows or hierarchies
ensuring the Customer is installed and/or integrated to the appropriate Client Business billing platforms.
First Invoice review for new services enabled for Customers.
Serve as account team Subject Matter Expert (SME) on complex Customer contracts billing for assigned customer base proactive review (where contracted) to initiate and manage credit requests and postings for Customers.
Assist in the development of policies and practices to improve department efficiency.
ADHOC
Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.

Participate in business meetings and general inputs in day-to-day improvements.
Education Requirements:
Min/Preferred Education Level Additional Details
Minimum Bachelor's degree or equivalent in related field
Professional Certifications:- PMP Certification is ideal and preferredd
Min/Preferred Certification Details Additional Details
Additional Skills Required
Skill Description Proficiency Level
Languages English (Verbal and Written), Non-English as per Demand 90%/C1
MS Suite Power Point, Excel, Outlook, Word, Teams Intermediate
Candidate Background: Skills, Knowledge, and Abilities:
Min/Preferred Skills, Knowledge, Abilities and Experience
Minimum Customer facing experience
Minimum Microsoft Office, Ticketing system, billing system
Minimum Excellent written & verbal communication and interpersonal skills
Minimum Ability to interpret Customers' problems, putting together action plan and drive/implement solutions
Minimum Team Working Skills
Minimum Previous experience (2-4 years) within a Sales/Customer

Service/Relationship

Management
Minimum Knowledge of network OPS
Minimum Experience in Relationship Management
Minimum At least 2 years relevant experience in a similar role
Preferred Telecommunications

knowledge/experience
Competencies Skills
Communication Skills X
Creativity and innovation X
Adaptability & Flexibility X
Vision and Strategy X
Developing Others and Themselves X
Organizational Awareness X
Conceptual Thinking and Problem Solving X
hcl_bserv

Company Description HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ 'Ideapreneurs' across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our 'Digital Enterprise 4.0' focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company's DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

Company Description

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ 'Ideapreneurs' across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.\r\rEnterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).\r\rITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.\r\rERS offers engineering services and solutions in all aspects of product development and platform engineering.\r\rUnder P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.\r\rOur holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our 'Digital Enterprise 4.0' focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.\r\rThe company's DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.
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