Telecommunications Installer/Technician Location : Remote in Peoria, Bloomington, or Springfield Illinois areas. May go into the East Peoria Construction office now and then for paperwork.
Travel: This is a traveling position to client sites in the Central Illinois territory. Day travel with occasional (less than 10% a year) overnight travel.
Shift: Monday - Friday (8am - 5pm)
A Telecommunications Installer/Technician is tasked with installing, maintaining, and repairing telecommunications systems and equipment. This role involves handling a range of technologies, including telephone systems, internet services, cable television, and other communication devices to ensure reliable and high-quality service for customers.
Key Responsibilities Installation and Configuration :
Set up and configure telecommunications equipment such as routers, modems, phone systems, and cable lines. Establish communication systems for residential and commercial customers. Test and troubleshoot installed equipment to ensure proper functionality. Maintenance and Repair :
Diagnose and fix issues with telecommunications equipment and infrastructure. Conduct routine maintenance to keep systems running efficiently. Address service calls and troubleshoot network or connectivity issues. Customer Support :
Deliver excellent customer service by explaining installation procedures and equipment usage to clients. Handle customer complaints and offer technical support both on-site and remotely. Educate customers on effectively using their new telecommunications systems. Technical Operations :
Install and terminate cables, including fiber optic, coaxial, and Ethernet. Utilize specialized tools and equipment for installation and testing, such as cable testers and signal meters. Program and configure telecommunications systems to meet customer specifications. Documentation and Reporting :
Maintain accurate records of installations, repairs, and maintenance activities. Complete and submit the necessary documentation and reports promptly. Keep inventory of supplies and equipment used in installations and repairs. Qualifications Technical Proficiency :
Skilled in using hand and power tools. Understanding of telecommunications systems and networking principles. Ability to read and interpret technical manuals, blueprints, and schematics. Experience and Education :
At least 2-3 years of experience in telecommunications installation, maintenance, or a related field. Fiber, copper, and/or patch experience. Experience installing phone systems. Soft Skills :
Strong problem-solving and analytical abilities. Excellent communication and customer service skills. Ability to work independently and as part of a team. Good physical condition and ability to work in various environments, including heights and confined spaces. Preferred Qualifications :
Experience with voice systems in the telecom industry. High school diploma or equivalent; additional technical training or certifications preferred. Certifications such as CompTIA Network+, Certified Fiber Optic Technician (CFOT), or similar are advantageous. Employee Benefits 401k matching Dental Insurance Health Insurance Life Insurance Vision Insurance Business expense reimbursement Mileage reimbursement Paid time off Hybrid work schedule We are looking for a dedicated individual who can excel in a high-energy environment, manage diverse technical tasks, and provide excellent service to our customers.
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