Telephone Coordinator/Parts Cashier

We are seeking a Telephone Coordinator/Parts cashier with excellent customer service skills and a winning attitude. This individual will receive calls into the wholesale parts operation and determine the nature of the caller's business and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.What We Are Looking ForOurisman Chevrolet is seeking a dedicated Telephone Coordinator/Parts Cahier to help grow our booming wholesale parts business and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.About UsIn 1921, Benjamin Ourisman opened a Chevrolet dealership in Washington. At the start of World War II, Ourisman Chevrolet was the largest auto dealer in the U.S. Today, Ourisman Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the Ourisman family. Mr. Ourisman's standards have set the bar high as "Every customer has to be completely satisfied, every time. We want them to come back and we'll do whatever is necessary to reach that goal."What We OfferCompetitive CompensationCareer GrowthMentorship ProgramPaid TrainingMedical, Dental, VisionLife and Disability* 401 KPaid VacationSaturday LunchesResponsibilitiesAnswer phones and direct consumer to the proper department and follow up in a timely mannerReceive cash, checks and credit card payments from delivery drivers and record the amount received from each delivery driverOperate switchboard telephone systemCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suite is a plusAvailable to work flexible hours on weeknights & weekendsAbility to communicate customers' interests needs and requests to management and sales personnelProfessional personal appearanceClean driving record