We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
You will provide prompt courteous support to the members of our health plan partners and address inquiries about our transportation services. This role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications Previous 3-6 months customer service or customer support experience preferredPrevious 3-6 months call center or office background experience a plusBasic computer skillsQuick learner and able to work independentlyType 20-25 words per minute accuratelyStrong phone and verbal communication skills along with active listeningMust be 18 years of ageA background check applicable with state and federal laws will be requiredResponsibilities Manage large amounts of inbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedPay & Benefits Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 6:00am-6:00 pm (CST) ; Work Days - Mon-Fri and rotating weekendsPaid Training - typically 2 days in length from 7:00am-3:30pm (CST)Status - Part Time or Full Time/Temporary; 20-40 hours per weekBring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: Processor: Intel® Core™ i5 5200 Series or greaterMemory: 8GB on Windows 8.1 / 10 64 bitsScreen Resolution: 1280x768 or higher, dual monitors required USB headsetClick here for an exampleNo Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)Firewall must be enabled (Will be checked prior to allowing login to system)Click her for the BYOD policy for full detailed list of requirementsThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description. NOT YOUR ORDINARY CALL CENTER??