OVERVIEWThis role is responsible for the setup, management, and reporting on testing projects, working closely with Quality and Production Project Managers, technical operations, and language operations team members. Testing project managers spend up to 85% of their time planning and actively managing testing projects, providing project-specific training to testers, creating written reports shared with clients and account management, planning for and to mitigate risk on projects. The remaining time is used for operations and account meetings, strategic and continuous improvement initiatives, process improvement, and escalation support.Main dutiesPlan project scope, schedule, and resources to ensure fulfillment of our services without errors or deficiencies.Create estimated scope of work for future projects, both hours and timeline, based on provided and assumed data. Clearly identify all assumptions and dependencies.Estimations may require creative problem-solving when clients cannot provide accurate inputs.Setup and prepare hardware and software testing environment and escalate issues to client contacts.Review or create test cases and scripts for testers based on project scope and environment.Create reporting dashboards, trackers, and views to manage production and communicate results to customers.Create and deliver project-specific training to testers in advance of the planned start date.Manage the scope, schedule, and resources of active projects.Provide escalation support to testers during active projects.Escalate issues and blockers to client contacts to mitigate delays.Perform bug scrub to ensure testers perform to requirements and make immediate corrective actions on all non-conformances.Prepare and deliver end-of-testing reports.Prepare summary test results over quarterly or longer periods into presentation for client business reviews.Schedule and facilitate client-facing meetings for production or account management needs in the domain of localization testing and validation.Provide escalation support to less experienced testing PMs on project or systems issues.Perform root cause analysis for quality issues raised against a testing project or tester.Review and update department-wide standard operating procedures (SOP).Own specific initiatives in agile sprints which contribute to fulfilling objectives and key results (OKRs).Provide systems administration for cloud platforms and virtualized environments.Experience requiredAt least 2 years of working experience in linguistic testing, linguistic review, software testing, product testing, editing, quality control (QC), production process control, or quality engineering. Preference for QA/QC experience of information assets in a digital workflow, although manufacturing experience is qualified experience.Fluent working in Atlassian, Jira or a similar devops or defect tracking platform, with at least introductory-level system administration skills. Jira or TestRail is preferred.Ability to operate Windows, Mac, Unix, iOS, and Android physical or virtual machines, sufficient to independently mount software, roll-back or uninstall applications, and run basic shell commands without introducing defects or errors.Fluent English writing, speaking, reading, and listening skills for a lead role in an international business, including active participation in live and virtual meetings with our clients.Key Competences Strong customer service attitude, representing customer needs to testing teams and adding value in project design and management.Thrives in a fast-paced work environment that can have periods of high pressure, such as if a project timeline is delayed or if multiple project tasks overlap.Able and willing to escalate workload, technical, or workplace issues appropriately to mitigate risks to our service delivery and business performance.Correct judgement in determining priority of competing business requirements.Root cause analysis and problem solver.Educational Level Bachelor's degree (BA), Master's Degree in a related field or equivalent work experience.
