The QTI Group is partnering with a dairy technology organization to hire a Hardware Support Specialist. You will provide first-class technical support for a network of dealers and users throughout the US and Canada. In this role, you will play a pivotal part in bridging the gap between technology and agriculture, supporting dairy farmers in navigating technical hardware issues.
Location – The ideal candidate will be located in any of the following locations: Visalia, CA, Tulare, CA, Southern Idaho, Western Washington, or Nevada, to meet increased customer needs on the West Coast
Responsibilities Respond to service calls and direct inquiries to independently troubleshoot hardware issuesProvide input on and participate in training sessions, both in-company and for dealers or end usersProvide after-hours support availability on a rotational "on-call" basis – one week every 7 weeks.Provide comprehensive communication and follow ups with hardware users (dealers and end-users), as well as any related internal staff membersPerform daily management of service call statuses to ensure all service calls are being responded to in a timely fashion, entered in the ticketing system and documented correctly, and closed in a timely fashion.Comfortability with travel to customers throughout the United States for on-site training opportunities and assisting with installations, upgrades and repair of equipment Qualifications Degree in Computer Science or related field desired2+ years of experience serving in a technical customer support capacity, preferably with a focus on hardware supportInterest in the dairy or agricultural fields strongly desiredStrong communication skills (verbal and written) with ability to walk non-technical users through basic technical troubleshooting stepsExperience working with a service ticketing system and strong organizational skills to maintain service recordsKnowledge of dairy industry is a plus but not requiredFluency in Spanish is a plus Compensation - $60-70,000 comp, plus car allowance, paid internet and cell phone plans, paid individual personal health insurance, bonus opportunity